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Crisis Prevention Institute Case Study

New Horizons of the Treasure Coast – Florida

Introduction

This case study of New Horizons of the Treasure Coast is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“I truly believe that the Nonviolent Crisis Intervention® training model is very effective in every situation my organization encounters.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff has more confidence in their abilities to handle any crisis situation.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to:
    • Reduce workplace violence rate
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health environment as an inpatient center.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Reduced worker compensation claims by 40—49% as a result of implementing CPI techniques.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

Organization Profile

Organization:
New Horizons of the Treasure Coast

Industry:
Non-profit

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Ellis Poindexter, Safety Coordinator, New Horizons of the Treasure Coast
Validated
  Published: Aug. 3, 2016   TVID: 66A-557-784




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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