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Crisis Prevention Institute Case Study

Consumer Services Inc. – Michigan

Introduction

This case study of Consumer Services Inc is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to improve organizational culture

Environment

  • Categorizes their mental health organization as community health

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Decreased the use of physical restraint and seclusion by 100% since implementing CPI training
  • Reduced worker compensation claims by over 50% as a result of implementing CPI techniques
  • Agrees that the enhanced content has helped them, their staff, and their organization
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing liability
    • Improving staff skills and confidence

Company Profile

Company:
Consumer Services Inc

Company Size:
Medium Enterprise

Industry:
Non-profit

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Tomica Owens, Professional Trainer, Consumer Services Inc.
Validated
  Published: Jul. 29, 2016   TVID: 012-289-F91




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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