TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

Western Montana Mental Health Center


This case study of Western Montana Mental Health is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI Nonviolent Crisis Intervention® is a great training for crisis de-escalation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training increased our staff confidence and skills.”


  • Sought Nonviolent Crisis Intervention training to:
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors


  • Categorizes their mental health organization as an inpatient center.


  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
  • Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Improving staff skills and confidence

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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