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Crisis Prevention Institute Case Study

Austin Public Library and the Prepare Training® Program – Patrick Walz

Introduction

This case study of Austin Public Library is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“The Prepare Training® program is an excellent course. If your organization will fund it, do it.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff feel empowered with the knowledge they’ve gained from the course. Customers notice this and feel safer.”

Challenges

  • Sought CPI training to reduce workplace violence.

Use Case

  • Categorizes their organization as a library.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Improved staff skills and confidence by 75–99% since implementing CPI de-escalation techniques.
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Reducing workplace violence
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
City of Austin

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Patrick Walz, Library Staff, Austin Public Library
Validated
  Published: Oct. 5, 2016   TVID: 16F-267-750




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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