TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

New York City Department of Health and Mental Hygiene and the Prepare Training® Program – Millicent Freeman

Introduction

This case study of New York City Department of Health and Mental Hygiene is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I have conducted this training for our NYC Department of Health and Mental Hygiene (DOHMH) Health Department Bureau of STD Prevention and Control (BSTDC) staff at 5 out of 8 of our clinics. The staff enjoy the training and were happy to discuss specific incidents where prior knowledge of CPI would have helped.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training has made a difference for us with increased confidence.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Improve customer and employee interactions
    • Improve staff skills in managing behaviors

Use Case

  • Categorize their organization as government/public service.

Results

  • Improved staff skills and confidence by 75–99% since implementing CPI de-escalation techniques.
  • Achieved return on investment with CPI by reducing disruptive incidents.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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