TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

New York City Department of Health and Mental Hygiene and the Prepare Training® Program – Karen Smith

Introduction

This case study of New York City Department of Health and Mental Hygiene is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training is thorough and provides exercises that depict scenarios that often happen in the workplace.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“By establishing a threshold of tolerance and control of emotional responses to controversy, CPI has supported a more cohesive workplace.”

Challenges

  • Sought CPI training to improve staff skills in managing behaviors.

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

  • Categorize their organization as the following:
    • Government/public service

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Achieved return on investment with CPI by improving customer and employee interactions.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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