Crisis Prevention Institute US Department of Veterans Affairs (Kentucky) and Dementia Capable Care

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Crisis Prevention Institute Case Study

US Department of Veterans Affairs (Kentucky) and Dementia Capable Care

Introduction

This case study of US Department of Veterans Affairs is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Maximize reimbursements
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Meet regulatory compliance
- Decrease staff turnover and stress

Use Case

Describes their memory care environment as a VA facility

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased falls
- Decreased weight loss
- Decreased decline in ADL performance
- Decreased staff turnover
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program
- Maximizing reimbursements (appropriate therapy service referrals and utilization)
- Increasing census and revenue
- Reducing psychotropic medication use
- Reducing ER visits and hospitalizations
- Meeting regulatory compliance
- Decreasing staff turnover and stress

TechValidate Research on Crisis Prevention Institute

US Department of Veterans Affairs (Kentucky) and Dementia Capable Care

Introduction

Challenges

Use Case

Results

Organization Profile

About Crisis Prevention Institute

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