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Crisis Prevention Institute Case Study

Shetland Islands Council

Introduction

This case study of Shetland Islands Council is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI is a highly effective training provider, but also the management are very passionate about customer Care, Welfare, Safety, and SecuritySM.”

“CPI improved staff de-escalation skills, improved overall safety and has become ingrained in our training.”

“We are currently using the CPI Crisis Development ModelSM as a foundation for writing any behaviour support plans.”

Challenges

  • Sought CPI training to:
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization / environment as Supported Living Service Adults with Learning Disabilities

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI Training.
  • Agrees that the enhanced content has helped them, their staff and their organization.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Reducing staff turnover
    • Improving staff skills and confidence

Organization Profile

Organization:
Shetland Islands Council

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Paul Gover, General Manager, Shetland Islands Council
Validated
  Published: May. 5, 2017   TVID: 78D-AC2-CA0




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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