Crisis Prevention Institute Avens Community for Seniors-Northwest Territories, Canada

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Crisis Prevention Institute Case Study

Avens Community for Seniors – Northwest Territories, Canada

Introduction

This case study of Avens Community for Seniors is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is a great program that is very useful, and it keeps our staff and our residents in a safe environment. It has also created great discussions in staff meetings for coming up with better strategies to handle the situations we encounter.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“After implementing CPI training, our staff are skilled and more confident in handling escalating behaviors.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training
Agrees that the enhanced content has helped them, their staff, and their organization
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Avens Community for Seniors – Northwest Territories, Canada

Introduction

Challenges

Environment

Results

Organization Profile

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