Crisis Prevention Institute Mental Health and Addictions Concurrent Overnight Program-Nova Scotia, Canada

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Crisis Prevention Institute Case Study

Mental Health and Addictions Concurrent Overnight Program – Nova Scotia, Canada

Introduction

This case study of Mental Health and Addictions Concurrent Overnight Program – Nova Scotia, Canada is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“All our staff are trained to recognize and identify escalating behaviors, and are given the confidence to de-escalate them before they get out of hand.”

“CPI is a very professional organization, with applicable training, and supportive training staff.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Mental Health and Addictions Concurrent Overnight Program – Nova Scotia, Canada

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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