TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

Wayne Memorial Hospital – North Carolina

Introduction

This case study of Wayne Memorial Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training gives us a foundation to build upon. We go into a crisis situation with valuable knowledge of how to best approach the situation, depending on what level the person’s behavior is currently at. We have a better understanding of how to keep all those involved in the situation safe. I have had to draw upon my CPI training multiple times and I can see firsthand how it has helped me make a difference.”

“CPI training is not only useful in the workplace, but in day-to-day life too. It’s very versatile.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to :
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their healthcare environment as critical care.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing liability
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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