TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

CentraCare Health System – Minnesota


This case study of CentraCare Health System is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Our staff feels more confident in de-escalating crisis situations, which can reduce the rate of physical restraints and seclusions.”


  • Sought Nonviolent Crisis Intervention® training to reduce their workplace violence rate.


  • Categorizes their healthcare environment as Emergency Department, Medical/Surgical, Behavioral, Outpatient Clinical, and Long-Term Care.


  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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