After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
- Streamlined workflow and overall system efficiency
- Web-based mobility
- Simplified reporting & analytics
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.