Polaris Customer Research



Polaris Case Study

Regional Library System

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (namely Horizon), the organization decided to go with Polaris.

The key challenges they wanted to overcome included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis

Use Case

Their main reasons for choosing an Innovative product included the technical quality of current Innovative products, Innovative’s active investment in developing new products, and the quality of Innovative services, training, and support.

Their key reasons for going with Polaris over the competition included the breadth and depth of ILS functionality, and streamlined workflow and overall system efficiency.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, and reporting/statistics features. They’re likely to purchase Innovative products again, and rate Polaris 4.5/5 stars.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon), the organization decided to go with Polaris.

The key challenges they wanted to address included:

  • Improving the patron experience
  • Reducing time spent managing print and electronic resources
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.

The organization chose Polaris over the competition for the following reasons:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.

Results

Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.

They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Symphony), the organization decided to go with Polaris.

The key challenges they wanted to address with Polaris were:

  • Improving the patron experience
  • Reducing time spent managing print and electronic resources
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.

Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.

Results

The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support

Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.

Polaris Case Study

Metro Public Library

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon and Symphony), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting and analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included responsive design and web-based mobility for public services and reference staff. They use nearly all of the client modules, in addition to LEAP.

Results

Overall, the team would rate Polaris as better than the competition for overall functionality. They rated Polaris at 4/5 stars and would recommend it to others, especially those working at public libraries.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon and Symphony), the team decided to go with Polaris.

The key reasons they chose Polaris were to address the challenges of:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current products, Innovative’s breadth of partnerships with publishers and content providers, and Innovative’s active investment in developing new products.

They purchased Polaris specifically for the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Web-based mobility
  • Simplified reporting and analytics
  • Price

The key factors in their decision to purchase the Polaris Web Application (LEAP) product were:

  • Web-based mobility for public services and
    reference staff
  • Intuitive interface with flexible workflows
  • Flexible mobile access to better connect with their community
  • Responsive design
  • Ease of training

Results

Overall, the organization rates the value for money they’ve received to be above average and is definitely likely to purchase Innovative products again. They rate Polaris 4.5/5 stars.

They also rate Innovative as better than the competition when it comes to implementation, customer support, and technical support, and rate Polaris as better than the competition on the following fronts:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics
  • Web-based mobility for staff
  • Responsive discovery

Polaris Case Study

Medium Enterprise Cultural Institution Company

Introduction

This case study of a medium enterprise cultural institution company is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Carl), the team decided to go with Polaris. The key reasons they chose Polaris were to address the challenges of reducing time spent supporting discovery and circulation and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current products and the quality of Innovative services, training, and support.

They purchased Polaris specifically for the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and the intuitive interface with flexible workflows.

Results

Overall, the organization would rate Innovative as better than the competition when it comes to implementation, customer and technical support, and ongoing services and training.

They would also rate Polaris as better than the competition on all of the following fronts:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics
  • Web-based mobility for staff
  • Responsive discovery

Polaris Case Study

Metro Library

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (namely TLC), the library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation and improving the patron experience.

Use Case

The organization purchased Polaris specifically due to the breadth and depth of the ILS functionality.

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to help them better connect with their community.

Results

The library team rates Polaris at 4.5/5 stars, and is definitely likely to purchase Innovative products again.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a February 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After considering other solutions (namely Horizon and Symphony), the surveyed organization decided to go with Polaris. Their primary focus was on streamlining and simplifying their workflow and analytics processes.

Use Case

Their top reasons for choosing an Innovative product were the great services, training, and support, as well as the commitment to supporting current products.

The organization gets the most use out of the following Polaris features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting and analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to better connect with their community.

Results

After switching to Polaris, the team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, and reporting and statistics. They would also rate Innovative customer and technical support as better than the competition.

Overall, they’re likely to purchase Innovative products again and rate Polaris at 4.5/5 stars.

Polaris Case Study

County Public Library

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, Symphony, and Evergreen), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent managing print and electronic resources
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, responsive design, intuitive interface, and the ease of training.

Results

After switching to Polaris, the team rates it as better than the competition when it comes to overall functionality, performance, web-based mobility for staff, and responsive discovery. They would also rate Innovative as better than the competition when it comes to technical and customer support and ongoing services and training.

Overall, they’re likely to purchase Innovative products again and note that the LEAP web-based interface is an excellent customer service tool.

Polaris Case Study

Metro Public Library

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (namely Symphony), the organization’s team decided to go with Polaris. The key challenge they chose Polaris to address were reducing staff time spent on reporting and analysis.

Use Case

The library team went with Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, the intuitive interface and flexible workflows, and the ease of training.

Results

The team rates Polaris at four out of five stars.

Polaris Case Study

Orion Township Public Library

Introduction

This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

After comparing with other solutions (namely Horizon), the Orion Township Public Library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the quality of Innovative services, training, and support, Innovative’s commitment to supporting products, and Innovative’s active investment in developing new products.

The Orion Township Public Library went with Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Streamlined reporting & analytics
  • Price

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, intuitive interface, and the ease of training.

Results

After switching to Polaris, they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to overall functionality, performance, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.

Results

After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.

They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Case Study

Orion Township Public Library

Introduction

This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.

The key challenges they chose Polaris to solve included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Aside from price, the standout features that were a factor in going with Polaris included:

  • Web-based mobility for public services and reference staff
  • Flexible mobile access to better connect with their community
  • Ease of training staff in using it
  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery and design

Results

The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included:

  • Breadth and depth of ILS functionality
  • Responsive discovery
  • Web-based mobility

Results

After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Case Study

Cultural Institution

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After evaluating multiple solutions, including Horizon and Symphony, the institution decided to go with Polaris.

They chose Polaris with the goal of:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included the ease of training and web-based mobility for public services and reference staff.

Key features that were a factor in going with Polaris included:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Web-based mobility
  • Simplified reporting and analytics

Results

After switching to Polaris, the organization’s team reports that they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to reporting and statistics, APIs and integrations, customization, performance, web-based mobility for staff, responsive discovery, and overall functionality.

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
65%
Great services, training and support
47%
Commitment to supporting current products
35%

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
89%
Streamlined workflow and overall system efficiency
61%
Simplified reporting and analytics
50%

Polaris Customer Research

Top 3 Reason Polaris Chosen over Horizon and Symphony

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%

Polaris Customer Research

Polaris Chosen Over Horizon and Symphony

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%

Polaris Customer Satisfaction

78% of surveyed customers said they were likely to recommend Polaris.

Polaris Customer Statistic

51% of surveyed customers rated Polaris’s web-based mobility for staff as better than the competition.

51%

Polaris Customer Statistic

54% of surveyed customers rated Polaris’s overall functionality as better than the competition.

54%

Polaris Customer Research

Top reasons why libraries chose the Polaris Web Application (LEAP)

What were the top reasons you chose the Polaris Web Application (LEAP) product?

Web-based mobility for public services and reference staff
77%
Flexible mobile access to better connect with our community
53%
An intuitive interface with flexible workflows
36%

Polaris Customer Statistic

61% of surveyed Polaris customers are likely to purchase Innovative products again.

61%

Polaris Customer Research

How Polaris users improve the library experience

What are some of the real-world challenges that Polaris helps address?

Improve the patron experience
60%
Reduce time spent supporting discovery and circulation
46%
Reduce time spent on reporting and analysis
42%

Polaris Customer Research

Top reasons libraries purchase Polaris

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
74%
Streamlined workflow and overall system efficiency
55%
Simplified reporting and analytics
33%
Price
33%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

We use it for cataloging, circulation, PAC, reporting, and inventory.

Would you recommend Polaris?

Yes, it’s a great product.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Based on four years using Polaris, it is easy to use and reliable. Customer support is excellent.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We use it for reference, circulation, third-party integration with text notification, SMM, PC reservation, cataloging, serials, and acquisitions.

Would you recommend Polaris?

The implementation was one of the smoothest I’d been involved with. The Polaris staff was really helpful during implementation.

Polaris Customer Satisfaction Rating

Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:

Our experience with Polaris has been excellent.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Our cloud-based system is our sole library information system, upon which we depend for much of our day-to-day operations.

Would you recommend Polaris?

Yes. Particularly important for us is the very close to zero down-time, great responsiveness and efficiency, and consistent performance.

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use Polaris for all of our circulation needs, including partnerships with ebook providers and online payments.

Would you recommend Innovative Interfaces?

Yes. We like the ease of use, the ability to customize, and being in a hosted environment with tech staff just a phone call away.

Polaris Customer Review

5/5 Stars

How our organization uses Polaris:

We’re a public library and use a variety of the modules in our workflow and customer interactions.

Would you recommend Polaris?

Yes, we’ve been very happy with Polaris and the support we’ve received.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’re happy with the service and love the hosted environment. We like the continued upgrades to improve the product.

Polaris Customer Satisfaction Rating

A Director at a non-profit would be very likely to recommend Polaris for this reason:

It’s an intuitive program that fits our needs and the customer service department provides great support.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We have had Polaris for 10+ years now and use it as the Integrated Library Automation system for a small public library. It’s a good fit function-wise and price-wise.

Would you recommend Polaris?

I would recommend Polaris. It’s stable, progressive, and good value for the money.

Polaris Customer Satisfaction Rating

Dawn Kiddell, a CEO and Chief Librarian at Cornwall Public Library, would be very likely to recommend Polaris for this reason:

It’s suited to our needs, with responsive customer service and support.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Polaris is the backbone of how our organization handles patrons and circulation.

Would you recommend Polaris?

I’d recommend Polaris. It’s a great system!

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’ve found that it offers features that others don’t, and it’s easy for customers and staff to use.

Polaris Customer Satisfaction Rating

Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:

I love Polaris and find it to be a great system to work with!

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use the content carousels, email notifications, and autorenew feature. We also use Syndetics and tie into it with NoveList and Cloud Library.

Would you recommend Innovative Interfaces?

I have found customer service to be very responsive and helpful. Overall, the product does what we need and improvements come regularly.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be very likely to recommend Polaris for this reason:

You’re awesome! So helpful during set-up, updates, etc., with great training and communication.

Polaris Customer Review

5/5 Stars

How our organization uses Innovative Interfaces:

We use Polaris for our circulation system and public catalog. It also generates great reports that we use locally and for the state annual reports.

Would you recommend Innovative Interfaces?

Of course, for all the reasons mentioned. We can’t imagine going with another system. We’ve had Polaris for nearly 20 years.

Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

We use it for our Public Library System.

Would you recommend Innovative Interfaces?

Yes, it’s been a great product that functions as it should with almost no downtime since we first implemented it in 2011.

Polaris Customer Satisfaction Rating

Heather Rainier, a Director at Hooksett Public Library, GMILCS, Inc., would be very likely to recommend Polaris for this reason:

The Polaris product is exceptional, from the acquisitions module to the circulation module, which allows for multiple windows and access. We’ve been very happy with the Polaris product.

Polaris Customer Satisfaction Rating

Peggy Walls, a Director at the State Library of Louisiana, would be very likely to recommend Polaris for this reason:

Excellent product. Best customer service available.

Polaris Customer Review

5/5 Stars

How our organization uses Innovative Interfaces:

We use it for everything except managing actual funds. We use our accounting system for that. We are a single location utilizing circulation, acquisitions, cataloging, and serials. Patrons love the Power PAC.

Would you recommend Innovative Interfaces?

We’ve always had good experiences with Polaris. It’s a very robust product and offers many options for customizing, so it works with your workflow, rather than having your workflow dictated by your ILS.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

Cataloging, circulation, acquisitions, patron services.

Would you recommend Innovative Interfaces?

Yes. I’ve been pleased with the product and the customer service.

Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

It is our ILS for library services.

Would you recommend Innovative Interfaces?

Yes, it has many functions and is easy to use, easy to integrate third-party applications and it has good customer support.

Polaris Customer Satisfaction Rating

Heather Bonney, a Library Director at Sampson-Clinton Public Library, would be very likely to recommend Polaris for this reason:

The Polaris team has always gone above and beyond to make sure that if we have a problem they are there to resolve it or help us through it, no matter what. They are loyal to us, and we are loyal to them.

Polaris Customer Satisfaction Rating

David Costa, a Director at Sparta Public Library, would be very likely to recommend Polaris for this reason:

I think it’s the best ILS on the market.