Innovative Interfaces Customer Testimonial
This installation of Polaris is our first as a consortium of 8 county library systems. In that sense, library service has improved immensely. All collections are shared and treated as one. Customers from each county can request materials from any system. The difference has been amazing.
— Executive Director, Polaris Library
Innovative Interfaces Customer Testimonial
Polaris is a lot better at reporting data than our last vendor (SirsiDynix). It also has a more user-friendly interface, and we get better customer support from Innovative.
— Katherine Manion, Assistant Director, Urbandale Public Library
Innovative Interfaces Customer Testimonial
We have gone from Galaxy to Polaris. When we first automated with Galaxy, we were very pleased with the software and decided to continue with Polaris, first we were not hosted then decided to move to the hosted after a hurricane came and caused a brown out in the server and Polaris was quick to get us back up and running.
— Sally Gilmore , Line Staff-IT, www.concordialibrary.org
Innovative Interfaces Customer Research
Which do you consider the top benefits of the Polaris Web Client (Leap)?
| It increases convenience for both our patrons and staff |
|
|
| It arms staff with full-service info away from the desk |
|
|
| It gives us more visibility in the community |
|
|
| It improves our relevance by meeting patrons' evolving digital expectations |
|
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (namely Horizon), the organization decided to go with Polaris.
The key challenges they wanted to overcome included:
Their main reasons for choosing an Innovative product included the technical quality of current Innovative products, Innovative’s active investment in developing new products, and the quality of Innovative services, training, and support.
Their key reasons for going with Polaris over the competition included the breadth and depth of ILS functionality, and streamlined workflow and overall system efficiency.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, and reporting/statistics features. They’re likely to purchase Innovative products again, and rate Polaris 4.5/5 stars.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon), the organization decided to go with Polaris.
The key challenges they wanted to address included:
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.
The organization chose Polaris over the competition for the following reasons:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.
Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.
They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Symphony), the organization decided to go with Polaris.
The key challenges they wanted to address with Polaris were:
The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.
Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.
The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support
Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon and Symphony), the library team decided to go with Polaris.
The key challenges they chose Polaris to help address included:
The organization purchased Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included responsive design and web-based mobility for public services and reference staff. They use nearly all of the client modules, in addition to LEAP.
Overall, the team would rate Polaris as better than the competition for overall functionality. They rated Polaris at 4/5 stars and would recommend it to others, especially those working at public libraries.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon and Symphony), the team decided to go with Polaris.
The key reasons they chose Polaris were to address the challenges of:
Their primary reasons for choosing an Innovative product were the technical quality of current products, Innovative’s breadth of partnerships with publishers and content providers, and Innovative’s active investment in developing new products.
They purchased Polaris specifically for the following features:
The key factors in their decision to purchase the Polaris Web Application (LEAP) product were:
Overall, the organization rates the value for money they’ve received to be above average and is definitely likely to purchase Innovative products again. They rate Polaris 4.5/5 stars.
They also rate Innovative as better than the competition when it comes to implementation, customer support, and technical support, and rate Polaris as better than the competition on the following fronts:
Polaris Case Study
This case study of a medium enterprise cultural institution company is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Carl), the team decided to go with Polaris. The key reasons they chose Polaris were to address the challenges of reducing time spent supporting discovery and circulation and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current products and the quality of Innovative services, training, and support.
They purchased Polaris specifically for the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and the intuitive interface with flexible workflows.
Overall, the organization would rate Innovative as better than the competition when it comes to implementation, customer and technical support, and ongoing services and training.
They would also rate Polaris as better than the competition on all of the following fronts:
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (namely TLC), the library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation and improving the patron experience.
The organization purchased Polaris specifically due to the breadth and depth of the ILS functionality.
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to help them better connect with their community.
The library team rates Polaris at 4.5/5 stars, and is definitely likely to purchase Innovative products again.
Polaris Case Study
This case study of a state & local government is based on a February 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After considering other solutions (namely Horizon and Symphony), the surveyed organization decided to go with Polaris. Their primary focus was on streamlining and simplifying their workflow and analytics processes.
Their top reasons for choosing an Innovative product were the great services, training, and support, as well as the commitment to supporting current products.
The organization gets the most use out of the following Polaris features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to better connect with their community.
After switching to Polaris, the team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, and reporting and statistics. They would also rate Innovative customer and technical support as better than the competition.
Overall, they’re likely to purchase Innovative products again and rate Polaris at 4.5/5 stars.
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, Symphony, and Evergreen), the library team decided to go with Polaris.
The key challenges they chose Polaris to help address included:
The organization purchased Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, responsive design, intuitive interface, and the ease of training.
After switching to Polaris, the team rates it as better than the competition when it comes to overall functionality, performance, web-based mobility for staff, and responsive discovery. They would also rate Innovative as better than the competition when it comes to technical and customer support and ongoing services and training.
Overall, they’re likely to purchase Innovative products again and note that the LEAP web-based interface is an excellent customer service tool.
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (namely Symphony), the organization’s team decided to go with Polaris. The key challenge they chose Polaris to address were reducing staff time spent on reporting and analysis.
The library team went with Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, the intuitive interface and flexible workflows, and the ease of training.
The team rates Polaris at four out of five stars.
Polaris Case Study
This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
After comparing with other solutions (namely Horizon), the Orion Township Public Library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the quality of Innovative services, training, and support, Innovative’s commitment to supporting products, and Innovative’s active investment in developing new products.
The Orion Township Public Library went with Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, intuitive interface, and the ease of training.
After switching to Polaris, they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to overall functionality, performance, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.
After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.
They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Case Study
This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.
The key challenges they chose Polaris to solve included:
Aside from price, the standout features that were a factor in going with Polaris included:
The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
Their top reasons for purchasing Polaris included:
After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After evaluating multiple solutions, including Horizon and Symphony, the institution decided to go with Polaris.
They chose Polaris with the goal of:
Their top reasons for purchasing Polaris included the ease of training and web-based mobility for public services and reference staff.
Key features that were a factor in going with Polaris included:
After switching to Polaris, the organization’s team reports that they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to reporting and statistics, APIs and integrations, customization, performance, web-based mobility for staff, responsive discovery, and overall functionality.
Polaris Customer Research
What were the top reasons you chose the Polaris Web Application (LEAP) product?
| Web-based mobility for public services and reference staff |
|
|
| Flexible mobile access to better connect with our community |
|
|
| An intuitive interface with flexible workflows |
|
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Based on four years using Polaris, it is easy to use and reliable. Customer support is excellent.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4/5 Stars
We use it for reference, circulation, third-party integration with text notification, SMM, PC reservation, cataloging, serials, and acquisitions.
The implementation was one of the smoothest I’d been involved with. The Polaris staff was really helpful during implementation.
Polaris Customer Satisfaction Rating
Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:
Our experience with Polaris has been excellent.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4.5/5 Stars
Our cloud-based system is our sole library information system, upon which we depend for much of our day-to-day operations.
Yes. Particularly important for us is the very close to zero down-time, great responsiveness and efficiency, and consistent performance.
Polaris Customer Review
4/5 Stars
We use Polaris for all of our circulation needs, including partnerships with ebook providers and online payments.
Yes. We like the ease of use, the ability to customize, and being in a hosted environment with tech staff just a phone call away.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
We’re happy with the service and love the hosted environment. We like the continued upgrades to improve the product.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a non-profit would be very likely to recommend Polaris for this reason:
It’s an intuitive program that fits our needs and the customer service department provides great support.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4/5 Stars
We have had Polaris for 10+ years now and use it as the Integrated Library Automation system for a small public library. It’s a good fit function-wise and price-wise.
I would recommend Polaris. It’s stable, progressive, and good value for the money.
Polaris Customer Satisfaction Rating
Dawn Kiddell, a CEO and Chief Librarian at Cornwall Public Library, would be very likely to recommend Polaris for this reason:
It’s suited to our needs, with responsive customer service and support.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
We’ve found that it offers features that others don’t, and it’s easy for customers and staff to use.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:
I love Polaris and find it to be a great system to work with!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4/5 Stars
We use the content carousels, email notifications, and autorenew feature. We also use Syndetics and tie into it with NoveList and Cloud Library.
I have found customer service to be very responsive and helpful. Overall, the product does what we need and improvements come regularly.
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be very likely to recommend Polaris for this reason:
You’re awesome! So helpful during set-up, updates, etc., with great training and communication.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
5/5 Stars
We use Polaris for our circulation system and public catalog. It also generates great reports that we use locally and for the state annual reports.
Of course, for all the reasons mentioned. We can’t imagine going with another system. We’ve had Polaris for nearly 20 years.
Polaris Customer Satisfaction Rating
Heather Rainier, a Director at Hooksett Public Library, GMILCS, Inc., would be very likely to recommend Polaris for this reason:
The Polaris product is exceptional, from the acquisitions module to the circulation module, which allows for multiple windows and access. We’ve been very happy with the Polaris product.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
Peggy Walls, a Director at the State Library of Louisiana, would be very likely to recommend Polaris for this reason:
Excellent product. Best customer service available.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
5/5 Stars
We use it for everything except managing actual funds. We use our accounting system for that. We are a single location utilizing circulation, acquisitions, cataloging, and serials. Patrons love the Power PAC.
We’ve always had good experiences with Polaris. It’s a very robust product and offers many options for customizing, so it works with your workflow, rather than having your workflow dictated by your ILS.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
Heather Bonney, a Library Director at Sampson-Clinton Public Library, would be very likely to recommend Polaris for this reason:
The Polaris team has always gone above and beyond to make sure that if we have a problem they are there to resolve it or help us through it, no matter what. They are loyal to us, and we are loyal to them.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
