TechValidate Research on Innovative Interfaces

Polaris Case Study

Metro Library


This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (namely TLC), the library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation and improving the patron experience.

Use Case

The organization purchased Polaris specifically due to the breadth and depth of the ILS functionality.

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to help them better connect with their community.


The library team rates Polaris at 4.5/5 stars, and is definitely likely to purchase Innovative products again.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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