TechValidate Research on Innovative Interfaces

Polaris Case Study

Metro Public Library


This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (including Horizon and Symphony), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting and analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included responsive design and web-based mobility for public services and reference staff. They use nearly all of the client modules, in addition to LEAP.


Overall, the team would rate Polaris as better than the competition for overall functionality. They rated Polaris at 4/5 stars and would recommend it to others, especially those working at public libraries.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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