TechValidate Research on Innovative Interfaces

Polaris Case Study

Orion Township Public Library


This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.


After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.

The key challenges they chose Polaris to solve included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Aside from price, the standout features that were a factor in going with Polaris included:

  • Web-based mobility for public services and reference staff
  • Flexible mobile access to better connect with their community
  • Ease of training staff in using it
  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery and design


The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on Innovative Interfaces