TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,818 Customers Surveyed

17,148 Data Points Collected

138 Published TechFacts

32 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Polaris Case Study

Orion Township Public Library

Introduction

This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

After comparing with other solutions (namely Horizon), the Orion Township Public Library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the quality of Innovative services, training, and support, Innovative’s commitment to supporting products, and Innovative’s active investment in developing new products.

The Orion Township Public Library went with Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Streamlined reporting & analytics
  • Price

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, intuitive interface, and the ease of training.

Results

After switching to Polaris, they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to overall functionality, performance, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Customer Research

Top 3 Reason Polaris Chosen over Horizon and Symphony

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%

Innovative Interfaces Customer Testimonial

How has Sierra enhanced your overall library service?

It allows easy catalog searching for our patrons. Provides good statistical information when needed.

Department Manager-Technical Services, Large Enterprise Professional Services Company

Sierra Case Study

Regional Library System

Introduction

This case study of a cultural institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The key challenges the customer wanted to address by choosing Sierra were:

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent on reporting and analysis
  • Reducing the time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reason for choosing an Innovative product was the quality of services, training, and support. The client went with Sierra specifically for the following reasons:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and is extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Sierra Customer Statistic

64% of surveyed customers rate Innovative’s customer support as better than the competition.

64%


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