TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,818 Customers Surveyed

17,148 Data Points Collected

136 Published TechFacts

32 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Innovative Interfaces Customer Testimonial

How has Sierra enhanced your overall library service?

The level of integration that we are able to provide our customers within the discovery layer and several other products is much better than anything we’ve ever had before.

Department Manager- IT, Cultural Institution

Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Polaris Case Study

Metro Library

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (namely TLC), the library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation and improving the patron experience.

Use Case

The organization purchased Polaris specifically due to the breadth and depth of the ILS functionality.

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to help them better connect with their community.

Results

The library team rates Polaris at 4.5/5 stars, and is definitely likely to purchase Innovative products again.

Innovative Interfaces Customer Research

How would you rate your effectiveness to meet those objectives?

Extremely effective Mostly effective Effective Not effective

Increase library visits & new cardholders
Increase program attendance
Increase website visits
Increase use of resources and collections
Improve community awareness of programs and services

Innovative Interfaces Customer Testimonial

Horizon was difficult to use and learn. Polaris has been easier to train and that helps us provide better customer service. Leap solved many problems for us over the past few years (network/internet connectivity, limited space) — and we really like the web-based format.

Associate Director, State & Local Government



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