TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



1,977 Customers Surveyed

12,157 Data Points Collected

67 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included:

  • Breadth and depth of ILS functionality
  • Responsive discovery
  • Web-based mobility

Results

After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%

Polaris Customer Research

Top reasons libraries purchase Polaris

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
74%
Streamlined workflow and overall system efficiency
55%
Simplified reporting and analytics
33%
Price
33%

Polaris Case Study

Medium Enterprise Cultural Institution Company

Introduction

This case study of a medium enterprise cultural institution company is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Carl), the team decided to go with Polaris. The key reasons they chose Polaris were to address the challenges of reducing time spent supporting discovery and circulation and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current products and the quality of Innovative services, training, and support.

They purchased Polaris specifically for the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and the intuitive interface with flexible workflows.

Results

Overall, the organization would rate Innovative as better than the competition when it comes to implementation, customer and technical support, and ongoing services and training.

They would also rate Polaris as better than the competition on all of the following fronts:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics
  • Web-based mobility for staff
  • Responsive discovery

Sierra Customer Satisfaction Rating

An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:

Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.

Sierra Customer Statistic

Sierra is a Leading Library Services Platform

64% of surveyed customers agree that Sierra is a leading Library Services Platform.



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