TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,624 Customers Surveyed

16,099 Data Points Collected

89 Published TechFacts

26 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Polaris Case Study

Orion Township Public Library

Introduction

This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.

The key challenges they chose Polaris to solve included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Aside from price, the standout features that were a factor in going with Polaris included:

  • Web-based mobility for public services and reference staff
  • Flexible mobile access to better connect with their community
  • Ease of training staff in using it
  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery and design

Results

The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%

Sierra Customer Review

“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”

Executive Director of a Pennsylvania Library



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