TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,370 Customers Surveyed

14,326 Data Points Collected

72 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Customer Research

Sierra Chosen Over Alma

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%

Sierra Customer Statistic

Sierra Value for the Money

84% of surveyed customers report that they received good value for the money spent on Sierra.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
65%
Great services, training and support
47%
Commitment to supporting current products
35%

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.

Results

After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.

They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Case Study

Cultural Institution

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After evaluating multiple solutions, including Horizon and Symphony, the institution decided to go with Polaris.

They chose Polaris with the goal of:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included the ease of training and web-based mobility for public services and reference staff.

Key features that were a factor in going with Polaris included:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Web-based mobility
  • Simplified reporting and analytics

Results

After switching to Polaris, the organization’s team reports that they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to reporting and statistics, APIs and integrations, customization, performance, web-based mobility for staff, responsive discovery, and overall functionality.



More to Explore