1,768 Customers Surveyed
10,746 Data Points Collected
66 Published TechFacts
22 Published Charts
3 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Sierra Case Study
This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.
Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.
Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.
Overall, the client rated Sierra as better than the competition when it comes to the following:
They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.
After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.
Polaris Customer Satisfaction Rating
Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:
I love Polaris and find it to be a great system to work with!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Sierra Case Study
This case study of Texas A&M University-Central Texas is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.
Once they decided to switch from their previous system (Evergreen), the Texas A&M team started evaluating other solutions. After looking at Alma and WMS, they chose Sierra over both.
*The key challenges they were facing that made them choose Sierra specifically were: *
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.
Texas A&M went with Sierra specifically because of the following features:
Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics. Additionally, they also rated Innovative’s implementation services as best in class.
After switching to Sierra, the Texas A&M team reports that they’ve received great value for their money spent and would be very likely to purchase Innovative products again.
They also agreed with the following statements:
Sierra Customer Research
What are the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training, and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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