1,977 Customers Surveyed
12,157 Data Points Collected
67 Published TechFacts
22 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
Their top reasons for purchasing Polaris included:
After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Sierra Customer Research
What are the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training, and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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Polaris Case Study
This case study of a medium enterprise cultural institution company is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Carl), the team decided to go with Polaris. The key reasons they chose Polaris were to address the challenges of reducing time spent supporting discovery and circulation and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current products and the quality of Innovative services, training, and support.
They purchased Polaris specifically for the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and the intuitive interface with flexible workflows.
Overall, the organization would rate Innovative as better than the competition when it comes to implementation, customer and technical support, and ongoing services and training.
They would also rate Polaris as better than the competition on all of the following fronts:
Sierra Customer Satisfaction Rating
An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:
Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
