2,370 Customers Surveyed
14,326 Data Points Collected
72 Published TechFacts
22 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Sierra Case Study
This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.
The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:
The MOBIUS Office went with Sierra specifically because of the following features:
Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.
After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.
They also agreed with the following statements:
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
