2,818 Customers Surveyed
17,148 Data Points Collected
138 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
Their top reasons for purchasing Polaris included:
After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Symphony), the organization decided to go with Polaris.
The key challenges they wanted to address with Polaris were:
The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.
Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.
The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support
Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.
