TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,370 Customers Surveyed

14,326 Data Points Collected

72 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Innovative Customer Research

What were the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
55%
Technical quality of current products
34%
Commitment to supporting current products
24%
Great services, training and support
19%
Active investment in developing new products
11%
Breadth of partnerships with publishers and content providers
9%

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%

Sierra Case Study

Texas A&M University – Central Texas

Introduction

This case study of Texas A&M University-Central Texas is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

Challenges

Once they decided to switch from their previous system (Evergreen), the Texas A&M team started evaluating other solutions. After looking at Alma and WMS, they chose Sierra over both.

*The key challenges they were facing that made them choose Sierra specifically were: *

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent managing print resources
  • Reducing the time spent managing electronic resources
  • Reducing the time spent on reporting and analysis

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.

Texas A&M went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Shared record keeping and collaborative collection management
  • Rich cataloging data
  • Strong and flexible reporting & statistics
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics. Additionally, they also rated Innovative’s implementation services as best in class.

Results

After switching to Sierra, the Texas A&M team reports that they’ve received great value for their money spent and would be very likely to purchase Innovative products again.

They also agreed with the following statements:

  • Solutions from Innovative save libraries time and money
  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Sierra Case Study

Regional Library System

Introduction

This case study of a cultural institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The key challenges the customer wanted to address by choosing Sierra were:

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent on reporting and analysis
  • Reducing the time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reason for choosing an Innovative product was the quality of services, training, and support. The client went with Sierra specifically for the following reasons:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and is extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra as our catalog, our circulation product, and our statistical report generator.

Please describe your experience with Innovative products and services.

Innovative products are, as a rule, excellent.

Polaris Customer Statistic

Why Libraries Love Leap: Mobility

77% of surveyed customers love Leap for the web-based mobility used by public services and reference staff.



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