TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

16,107 Data Points Collected

89 Published TechFacts

26 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Case Study

Ivy League University

Introduction

This case study of a educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After evaluating other solutions, including Alma and WMS, the university’s team chose Sierra over both.

The key challenges that made them choose Sierra over the competition included:

  • Improving the discoverability of their collection
  • Reducing the time spent managing electronic resources
  • Reducing the time spent integrating with, and maintaining, third-party applications

Use Case

Went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Rich cataloging data
  • Range of customizations

The university decided to go with an Innovative product due to Innovative’s focus on training, services, and support, as well as our partnerships with content providers and publishers and active investment in developing new products.

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality and performance. Additionally, they also rated Innovative’s customer support and ongoing services and training as significantly better than the competition’s.

Results

After switching to Sierra, the Ivy League university reports that they’ve received good value for their money spent and are likely to purchase Innovative products again.

Innovative Customer Research

What were the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
55%
Technical quality of current products
34%
Commitment to supporting current products
24%
Great services, training and support
19%
Active investment in developing new products
11%
Breadth of partnerships with publishers and content providers
9%

Sierra Case Study

MOBIUS Office

Introduction

This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

Challenges

The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:

  • Improving the discoverability of their collection
  • Improving the patron experience

Use Case

The MOBIUS Office went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.

Results

After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is investing more in developing new products than their competitors
  • Innovative is a trusted leader in Library Services

Sierra Customer Research

Top Reasons Libraries Purchase Sierra: Breadth and Efficiency

What are the top reasons you purchased Sierra?

Breadth and depth of functionality
55%
Workflow and overall system efficiency
55%

Polaris Customer Satisfaction Rating

Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:

Our experience with Polaris has been excellent.

Sierra Customer Statistic

66% of surveyed customers rate Innovative’s technical support as better than the competition.

66%


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