2,624 Customers Surveyed
16,099 Data Points Collected
89 Published TechFacts
26 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Polaris Case Study
This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.
The key challenges they chose Polaris to solve included:
Aside from price, the standout features that were a factor in going with Polaris included:
The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Sierra Customer Review
“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”
— Executive Director of a Pennsylvania Library
