2,818 Customers Surveyed
17,148 Data Points Collected
120 Published TechFacts
27 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon), the organization decided to go with Polaris.
The key challenges they wanted to address included:
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.
The organization chose Polaris over the competition for the following reasons:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.
Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.
They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Sierra Customer Satisfaction Rating
An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:
Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
