2,371 Customers Surveyed
14,333 Data Points Collected
89 Published TechFacts
26 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Innovative Interfaces Customer Research
Which do you consider the top benefits of the Polaris Web Client (Leap)?
| It increases convenience for both our patrons and staff |
|
|
| It arms staff with full-service info away from the desk |
|
|
| It gives us more visibility in the community |
|
|
| It improves our relevance by meeting patrons' evolving digital expectations |
|
Sierra Case Study
This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.
The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:
The MOBIUS Office went with Sierra specifically because of the following features:
Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.
After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.
They also agreed with the following statements:
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
Their top reasons for purchasing Polaris included:
After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
