1,772 Customers Surveyed
10,760 Data Points Collected
66 Published TechFacts
22 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Symphony), the organization decided to go with Polaris.
The key challenges they wanted to address with Polaris were:
The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.
Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.
The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support
Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.
Innovative Customer Research
What were the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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Polaris Customer Satisfaction Rating
A Director at a non-profit would be very likely to recommend Polaris for this reason:
It’s an intuitive program that fits our needs and the customer service department provides great support.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
We’ve found that it offers features that others don’t, and it’s easy for customers and staff to use.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
