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TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



1,768 Customers Surveyed

10,746 Data Points Collected

66 Published TechFacts

22 Published Charts

3 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Case Study

State University

Introduction

This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.

Challenges

Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.

Use Case

Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.

Overall, the client rated Sierra as better than the competition when it comes to the following:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics

They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.

Polaris Customer Satisfaction Rating

Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:

I love Polaris and find it to be a great system to work with!

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

We use it for cataloging, circulation, PAC, reporting, and inventory.

Would you recommend Polaris?

Yes, it’s a great product.

Sierra Case Study

Texas A&M University – Central Texas

Introduction

This case study of Texas A&M University-Central Texas is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

Challenges

Once they decided to switch from their previous system (Evergreen), the Texas A&M team started evaluating other solutions. After looking at Alma and WMS, they chose Sierra over both.

*The key challenges they were facing that made them choose Sierra specifically were: *

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent managing print resources
  • Reducing the time spent managing electronic resources
  • Reducing the time spent on reporting and analysis

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.

Texas A&M went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Shared record keeping and collaborative collection management
  • Rich cataloging data
  • Strong and flexible reporting & statistics
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics. Additionally, they also rated Innovative’s implementation services as best in class.

Results

After switching to Sierra, the Texas A&M team reports that they’ve received great value for their money spent and would be very likely to purchase Innovative products again.

They also agreed with the following statements:

  • Solutions from Innovative save libraries time and money
  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%


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