TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



1,977 Customers Surveyed

12,157 Data Points Collected

66 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

We use it for our Public Library System.

Would you recommend Innovative Interfaces?

Yes, it’s been a great product that functions as it should with almost no downtime since we first implemented it in 2011.

Polaris Case Study

County Public Library

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, Symphony, and Evergreen), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent managing print and electronic resources
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, responsive design, intuitive interface, and the ease of training.

Results

After switching to Polaris, the team rates it as better than the competition when it comes to overall functionality, performance, web-based mobility for staff, and responsive discovery. They would also rate Innovative as better than the competition when it comes to technical and customer support and ongoing services and training.

Overall, they’re likely to purchase Innovative products again and note that the LEAP web-based interface is an excellent customer service tool.

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon), the organization decided to go with Polaris.

The key challenges they wanted to address included:

  • Improving the patron experience
  • Reducing time spent managing print and electronic resources
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.

The organization chose Polaris over the competition for the following reasons:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.

Results

Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.

They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.



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