TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,370 Customers Surveyed

14,326 Data Points Collected

72 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Polaris Customer Research

Polaris Chosen Over BlueCloud LSP for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
65%
Great services, training and support
47%
Commitment to supporting current products
35%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Sierra Case Study

MOBIUS Office

Introduction

This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

Challenges

The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:

  • Improving the discoverability of their collection
  • Improving the patron experience

Use Case

The MOBIUS Office went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.

Results

After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is investing more in developing new products than their competitors
  • Innovative is a trusted leader in Library Services

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.



More to Explore