2,625 Customers Surveyed
16,107 Data Points Collected
89 Published TechFacts
26 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Sierra Case Study
This case study of a educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After evaluating other solutions, including Alma and WMS, the university’s team chose Sierra over both.
The key challenges that made them choose Sierra over the competition included:
Went with Sierra specifically because of the following features:
The university decided to go with an Innovative product due to Innovative’s focus on training, services, and support, as well as our partnerships with content providers and publishers and active investment in developing new products.
Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality and performance. Additionally, they also rated Innovative’s customer support and ongoing services and training as significantly better than the competition’s.
After switching to Sierra, the Ivy League university reports that they’ve received good value for their money spent and are likely to purchase Innovative products again.
Innovative Customer Research
What were the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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Sierra Case Study
This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.
The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:
The MOBIUS Office went with Sierra specifically because of the following features:
Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.
After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.
They also agreed with the following statements:
Polaris Customer Satisfaction Rating
Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:
Our experience with Polaris has been excellent.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
