TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,024 Customers Surveyed

12,456 Data Points Collected

70 Published TechFacts

22 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Innovative Interfaces Customer Statistic

Training & Best Practices

90% of surveyed customers want Innovative to provide free software training.

90%

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Polaris Customer Statistic

Why Libraries Love Leap:
Community Connection

53% of surveyed customers love Leap because it helps them better connect with their community.

Sierra Customer Research

79% of Innovative Customers are LIkely to Purchase Innovative Products Again

How likely are you to purchase Innovative products again?

Extremely likely
9%
Very likely
28%
Likely
42%

Sierra Customer Research

Libraries Choose Sierra over Aleph, Alma, and Voyager

When you chose Sierra, what other products did you replace and/or consider?

Alma
18%
Voyager
13%
Aleph
5%

Polaris Case Study

Metro Public Library

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon and Symphony), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting and analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included responsive design and web-based mobility for public services and reference staff. They use nearly all of the client modules, in addition to LEAP.

Results

Overall, the team would rate Polaris as better than the competition for overall functionality. They rated Polaris at 4/5 stars and would recommend it to others, especially those working at public libraries.



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