TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,818 Customers Surveyed

17,148 Data Points Collected

120 Published TechFacts

27 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including Horizon), the organization decided to go with Polaris.

The key challenges they wanted to address included:

  • Improving the patron experience
  • Reducing time spent managing print and electronic resources
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.

The organization chose Polaris over the competition for the following reasons:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.

Results

Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.

They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%

Sierra Customer Statistic

Sierra’s Overall Functionality Ranks Better

84% of surveyed customers rate Sierra’s overall functionality as better compared to the competition.

84%

Polaris Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.

The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.

Their top reasons in choosing Polaris included:

  • Streamlined workflow and overall system efficiency
  • Web-based mobility
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.

Results

After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.

Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%

Sierra Customer Satisfaction Rating

An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:

Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.



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