TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,371 Customers Surveyed

14,333 Data Points Collected

89 Published TechFacts

26 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Innovative Interfaces Customer Research

Polaris Libraries Appreciate Leap’s Convenience

Which do you consider the top benefits of the Polaris Web Client (Leap)?

It increases convenience for both our patrons and staff
69%
It arms staff with full-service info away from the desk
65%
It gives us more visibility in the community
28%
It improves our relevance by meeting patrons' evolving digital expectations
23%

Sierra Case Study

MOBIUS Office

Introduction

This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

Challenges

The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:

  • Improving the discoverability of their collection
  • Improving the patron experience

Use Case

The MOBIUS Office went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.

Results

After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is investing more in developing new products than their competitors
  • Innovative is a trusted leader in Library Services

Sierra Customer Research

Sierra Chosen Over Alma

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included:

  • Breadth and depth of ILS functionality
  • Responsive discovery
  • Web-based mobility

Results

After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.



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