TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,818 Customers Surveyed

17,148 Data Points Collected

136 Published TechFacts

32 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Innovative Interfaces Customer Testimonial

How has Sierra enhanced your overall library service?

Significant improvement with ability to have customers use SAML/SSO.

Associate Director, Educational Institution

Sierra Customer Research

Libraries Choose Sierra Over Voyager for Efficiency, Collaboration, and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
56%
Breadth and depth of ILS functionality
52%
Shared record keeping and collaborative collection management
39%

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.

Results

After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.

They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Innovative Interfaces Customer Testimonial

We needed something that would integrate with other library software products. Polaris has done that very well.

Karen Knox, Director of Technology Services, St Charles City County Library District (inc)

Polaris Case Study

Monroe County Public Library

Introduction

This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.

Challenges

The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included:

  • Breadth and depth of ILS functionality
  • Responsive discovery
  • Web-based mobility

Results

After using Polaris, the library team is likely to purchase Innovative products again and would rate Innovative as better than the competition when it comes to pricing, customer support, and technical support. They also rate Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%


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