2,370 Customers Surveyed
14,326 Data Points Collected
89 Published TechFacts
26 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Sierra Customer Review
4/5 Stars
We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.
We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.
Sierra Customer Review
4/5 Stars
We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.
It really is an “Innovative” company.
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After evaluating multiple solutions, including Horizon and Symphony, the institution decided to go with Polaris.
They chose Polaris with the goal of:
Their top reasons for purchasing Polaris included the ease of training and web-based mobility for public services and reference staff.
Key features that were a factor in going with Polaris included:
After switching to Polaris, the organization’s team reports that they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to reporting and statistics, APIs and integrations, customization, performance, web-based mobility for staff, responsive discovery, and overall functionality.
Sierra Customer Research
What are the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training, and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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Sierra Case Study
This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.
Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.
Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.
Overall, the client rated Sierra as better than the competition when it comes to the following:
They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.
After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.
