2,818 Customers Surveyed
17,148 Data Points Collected
136 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Innovative Interfaces Customer Testimonial
The level of integration that we are able to provide our customers within the discovery layer and several other products is much better than anything we’ve ever had before.
— Department Manager- IT, Cultural Institution
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including CarlX, Horizon, BLUEcloud, and Evergreen), the organization decided to go with Polaris.
The key challenges they wanted to overcome included reducing the team’s time spent supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products and Innovative’s active investment in developing new products.
Their top reasons in choosing Polaris included:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included the web-based mobility for public services and reference staff, the intuitive interface and flexible workflows, and the ease of training.
After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, web-based mobility for staff, and responsive discovery.
Overall, they’re likely to purchase Innovative products again and rate Polaris 4/5 stars.
Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (namely TLC), the library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation and improving the patron experience.
The organization purchased Polaris specifically due to the breadth and depth of the ILS functionality.
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to help them better connect with their community.
The library team rates Polaris at 4.5/5 stars, and is definitely likely to purchase Innovative products again.
Innovative Interfaces Customer Research
How would you rate your effectiveness to meet those objectives?
Extremely effective
Mostly effective
Effective
Not effective
| Increase library visits & new cardholders |
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| Increase program attendance |
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| Increase website visits |
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| Increase use of resources and collections |
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| Improve community awareness of programs and services |
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Innovative Interfaces Customer Testimonial
Horizon was difficult to use and learn. Polaris has been easier to train and that helps us provide better customer service. Leap solved many problems for us over the past few years (network/internet connectivity, limited space) — and we really like the web-based format.
— Associate Director, State & Local Government
