TechValidate Research on Innovative Interfaces

These pages present data that TechValidate has sourced via direct research with verified customers and users of Innovative Interfaces. TechValidate stands behind the authenticity of all published data. Learn more »



2,370 Customers Surveyed

14,326 Data Points Collected

89 Published TechFacts

26 Published Charts

21 Published Case Studies



Featured Research Collections for Innovative Interfaces

Curated collections and slideshows of TechValidate research data on Innovative Interfaces.



Selected Research Highlights


Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.

Please describe your experience with Innovative products and services.

We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.

Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.

Please describe your experience with Innovative products and services.

It really is an “Innovative” company.

Polaris Case Study

Cultural Institution

Introduction

This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

After evaluating multiple solutions, including Horizon and Symphony, the institution decided to go with Polaris.

They chose Polaris with the goal of:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

Their top reasons for purchasing Polaris included the ease of training and web-based mobility for public services and reference staff.

Key features that were a factor in going with Polaris included:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Responsive discovery
  • Web-based mobility
  • Simplified reporting and analytics

Results

After switching to Polaris, the organization’s team reports that they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to reporting and statistics, APIs and integrations, customization, performance, web-based mobility for staff, responsive discovery, and overall functionality.

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%

Sierra Case Study

State University

Introduction

This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.

Challenges

Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.

Use Case

Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.

Overall, the client rated Sierra as better than the competition when it comes to the following:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics

They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.



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