2,371 Customers Surveyed
14,333 Data Points Collected
89 Published TechFacts
26 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Innovative Customer Research
What were the top reasons you chose an Innovative product?
| Continue long-term relationship with Innovative |
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| Technical quality of current products |
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| Commitment to supporting current products |
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| Great services, training and support |
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| Active investment in developing new products |
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| Breadth of partnerships with publishers and content providers |
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Sierra Case Study
This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.
The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:
The MOBIUS Office went with Sierra specifically because of the following features:
Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.
After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.
They also agreed with the following statements:
Polaris Case Study
This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
After looking at competitors, including Horizon, the Orion Township Public Library team decided to go with Polaris.
The key challenges they chose Polaris to solve included:
Aside from price, the standout features that were a factor in going with Polaris included:
The library team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
