2,818 Customers Surveyed
17,148 Data Points Collected
138 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Customer Research
What were the top reasons you chose the Polaris Web Application (LEAP) product?
| Web-based mobility for public services and reference staff |
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| Flexible mobile access to better connect with our community |
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| An intuitive interface with flexible workflows |
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Sierra Customer Review
4.5/5 Stars
We’re a small academic law library and we use the basic library modules: OPAC, serials, cataloging, acquisitions, and circulation. We also keep our library homepage within the III service.
Innovative products are always outstanding and outperform all competitors products. I’ve been working in libraries for over 30 years with only Innovative products.
Innovative Interfaces Customer Research
How would you rate your effectiveness to meet those objectives?
Extremely effective
Mostly effective
Effective
Not effective
| Increase library visits & new cardholders |
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| Increase program attendance |
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| Increase website visits |
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| Increase use of resources and collections |
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| Improve community awareness of programs and services |
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Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon), the organization decided to go with Polaris.
The key challenges they wanted to address included:
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the breadth of partnerships with publishers and content providers, and the quality of Innovative services, training, and support.
The organization chose Polaris over the competition for the following reasons:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff and flexible mobile access to help them better connect with their community.
Overall, the organization rates Polaris as better than the competition when it comes to performance and web-based mobility for staff. They also rate Innovative as better than the competition when it comes to technical and customer support.
They’re likely to purchase Innovative products again and note that Polaris is both easy to use and reliable.
Polaris Case Study
This case study of Orion Township Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
After comparing with other solutions (namely Horizon), the Orion Township Public Library decided to go with Polaris. The key challenges that they chose Polaris to help address were reducing the time spent on supporting discovery and circulation, and improving the patron experience.
Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, the quality of Innovative services, training, and support, Innovative’s commitment to supporting products, and Innovative’s active investment in developing new products.
The Orion Township Public Library went with Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, intuitive interface, and the ease of training.
After switching to Polaris, they’d be likely to purchase Innovative products again. They also rate Polaris as better than the competition when it comes to overall functionality, performance, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
