TechValidate Research on Innovative Interfaces

Polaris Case Study

Monroe County Public Library


This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.


The real-world challenges that Polaris helps the Monroe County Public Library address include:

  • Improving the patron experience
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.


After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.

They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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