TechValidate Research on Innovative Interfaces

Polaris Case Study

State & Local Government


This case study of a state & local government is based on a February 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After considering other solutions (namely Horizon and Symphony), the surveyed organization decided to go with Polaris. Their primary focus was on streamlining and simplifying their workflow and analytics processes.

Use Case

Their top reasons for choosing an Innovative product were the great services, training, and support, as well as the commitment to supporting current products.

The organization gets the most use out of the following Polaris features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting and analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to better connect with their community.


After switching to Polaris, the team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, and reporting and statistics. They would also rate Innovative customer and technical support as better than the competition.

Overall, they’re likely to purchase Innovative products again and rate Polaris at 4.5/5 stars.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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