TechValidate Research on Innovative Interfaces

Polaris Case Study

State & Local Government


This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (including Symphony), the organization decided to go with Polaris.

The key challenges they wanted to address with Polaris were:

  • Improving the patron experience
  • Reducing time spent managing print and electronic resources
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The organization’s primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.

Their top reasons for choosing Polaris specifically were focused around the breadth and depth of ILS functionality, along with the streamlined workflow and overall system efficiency. Their decision to purchase the Polaris Web Application (LEAP) product was based on the flexible mobile access features, which they wanted to use to help them better connect with their community.


The team rates Polaris as better than the competition when it comes to overall functionality, performance, and customization. They would also rate Innovative as better than the competition when it comes to implementation and technical/customer support

Overall, they’re very likely to purchase Innovative products again and rate Polaris at 4/5 stars.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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