TechValidate Research on Innovative Interfaces

Polaris Case Study

Regional Library System


This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (namely Horizon), the organization decided to go with Polaris.

The key challenges they wanted to overcome included:

  • Reducing time spent supporting discovery and circulation
  • Improving the patron experience
  • Reducing time spent on reporting and analysis

Use Case

Their main reasons for choosing an Innovative product included the technical quality of current Innovative products, Innovative’s active investment in developing new products, and the quality of Innovative services, training, and support.

Their key reasons for going with Polaris over the competition included the breadth and depth of ILS functionality, and streamlined workflow and overall system efficiency.


After switching to Polaris, the organization rates it as better than the competition when it comes to overall functionality, performance, customization, and reporting/statistics features. They’re likely to purchase Innovative products again, and rate Polaris 4.5/5 stars.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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