TechValidate Research on Innovative Interfaces

Polaris Case Study

County Public Library


This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (including CarlX, Horizon, Symphony, and Evergreen), the library team decided to go with Polaris.

The key challenges they chose Polaris to help address included:

  • Reducing time spent managing print and electronic resources
  • Reducing time spent on reporting and analysis
  • Reducing time spent integrating with, and maintaining, third-party applications

Use Case

The organization purchased Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Web-based mobility

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, responsive design, intuitive interface, and the ease of training.


After switching to Polaris, the team rates it as better than the competition when it comes to overall functionality, performance, web-based mobility for staff, and responsive discovery. They would also rate Innovative as better than the competition when it comes to technical and customer support and ongoing services and training.

Overall, they’re likely to purchase Innovative products again and note that the LEAP web-based interface is an excellent customer service tool.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on Innovative Interfaces