TechValidate Research on Innovative Interfaces

Polaris Case Study

Metro Public Library


This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


After comparing with other solutions (namely Symphony), the organization’s team decided to go with Polaris. The key challenge they chose Polaris to address were reducing staff time spent on reporting and analysis.

Use Case

The library team went with Polaris specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Streamlined workflow and overall system efficiency
  • Simplified reporting & analytics

Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility, flexible mobile access and responsive design, the intuitive interface and flexible workflows, and the ease of training.


The team rates Polaris at four out of five stars.

About This Data

This data was sourced directly from verified users of Innovative Interfaces by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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