Calabrio ONE Customer Statistic
The Voice of the Customer is a Powerful Tool for Business Success
64% of surveyed organizations currently analyze contact center data to gain business insights.
Calabrio ONE Customer Testimonial
Calabrio ONE has improved the consistency of calls. Quality has become more of a norm and what is expected by each rep. Consistent scheduling and staffing to meet customer needs through the WFM.
— Business Project Manager, Medium Enterprise Automotive & Transport Company
Calabrio ONE Customer Testimonial
Schedule trades have been the most successful tool for our company with respect to employee engagement. We have seen a reduction in corrective action and a decrease in employee absences since we implemented their ability to trade schedules.
— Operations Manager, Large Enterprise Health Care Company
Calabrio ONE Customer Testimonial
Calabrio ONE has given us the ability to schedule on the fly, for unplanned outages. We also now have the ability to listen to our agents and provide constructive feedback to enhance performance.
— Business Professional, Large Enterprise Consumer Products Company
Calabrio ONE Customer Testimonial
Calabrio ONE helped us by organizing the work shift distribution, gaining control over the adherence results, and reducing absenteeism. It’s a secure call recording and evaluation platform, user-friendly, and accurate.
— Cesar Martinez, Executive, Banco De Reservas
Calabrio ONE Customer Testimonial
Calabrio has been a key player in our success. Allowing us to review and identify agent performance; seeing exactly what transpired on the call and what actions the analyst took to support the caller. Calabrio allows us to assure we are meeting internal, client, and training requirements, and to identify and recognize those going above and beyond. It is a true asset to our company.
— IT Manager, Small Business Telecommunications Services Company
Calabrio ONE Customer Testimonial
The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFO product to be effective in producing accurate forecasts and making same day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.
— Jim Lavery, Vice President, Desert Financial Credit Union
Calabrio ONE Customer Testimonial
Calabrio ONE allows us to dive deep into an agent’s adherence. This gives an agent an understanding of how they affect the organization’s goals. We currently use this measure to evaluate and coach agents. A reward for them is the flexibility Calabrio offers using Dynamic scheduling and Dynamic availability.
— Business Professional, Large Enterprise Transportation Services Company
Calabrio ONE Customer Testimonial
The use of Calabrio ONE has given us the ability to EFFICIENTLY review our reps calls. The process of auditing our calls went from a laborious 2 hours on average to approximately 30 minutes (our call length on average is approximately 20 minutes). Because of the intuitive platform, little time is needed to complete the evaluation and ready a call audit for our reps!
— Line of Business Manager, Non Profit
Calabrio ONE Customer Testimonial
Calabrio ONE has helped our agents become more responsible for their personal stats and to hit their personal goals. The reporting is much easier to use than our BI reports and is much more accurate as well.
— Operations Manager, Medium Enterprise Financial Services Company
Calabrio ONE Customer Testimonial
Calabrio ONE has allowed us the ability to monitor customer interactions and to provide visual analytics that help when coaching and mentoring our agents.
— Wade Croce, Operations Analyst, Boston Children's Hospital
Calabrio ONE Customer Satisfaction Rating
A Chief Technology Officer of a small business telecommunications services company said they would be very likely to recommend Calabrio ONE for this reason:
The Calabrio ONE suite has allowed us to collect and analyze more data than any other solution we have used in the past. Using this data, we are able to optimize our call center operations and reduce cost.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio ONE has helped us transform employee development into an objective program. The fact that the evaluation and coaching is quick, transparent, and consistent has helped tremendously with employee onboarding speed and retention.
— Jamey Anderson, EVP of Operations, Virteva