Calabrio ONE Customer Review
5/5 Stars
We use Calabrio software to help us staff accurately, provide efficient customer service, and capture calls to improve quality.
Yes, I would. Prior to getting the software, I used Excel spreadsheets to create schedules and made a lot of decisions on feeling / hunches, and it took too much of my time.
Calabrio ONE Customer Review
5/5 Stars
Quality assurance evaluation of calls is the main use. Call recording for compliance reasons and customer dispute resolution are the main needs for our organization.
Yes. Customer support and ease of use, combined with the cost.
Calabrio ONE Customer Review
5/5 Stars
We use Calabrio to VL all of our customer facing people. These are both in primary Call Centre functions as well as backend service. We are doing this for voice and implementing Chat and Video as we speak.
Yes, I would to large enterprise customers that require the very best in flexible and scalable solutions. And those who enjoy a business partner of the highest standard.
Calabrio ONE Customer Review
5/5 Stars
We use both WFM and QM features. We run schedules and forecasts for 7 different call centers across 3 time zones.
Yes. They have shown a great deal of innovation, forward thinking, and they really care about what the end user experiences and expects. They take all that feedback and put it into production for future versions. This is really a great way to stay ahead of the pack and, in my opinion, that shows that they really care about their customers.
Calabrio ONE Customer Review
5/5 Stars
We use Calabrio ONE’s call recording feature.
Calabrio ONE works great for training new and existing employees. It is also an excellent service to have for documenting any emergency issues or customer service concerns.
Calabrio ONE Customer Review
5/5 Stars
We use almost all of the features. Right now we are using WFM and Recordings and screen capture. We are about to deploy other features, like analytics.
Yes, great product and it works as expected.
Calabrio ONE Customer Satisfaction Rating
An IT Specialist of a large enterprise wholesale distribution company said they would be very likely to recommend Calabrio ONE for this reason:
Easy to deploy. Good support technical team.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Josh Smith, an Engineer at Birch Telecom, said they would be very likely to recommend Calabrio ONE for this reason:
Quality of software.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Jim Lavery, a Vice President at Desert Financial Credit Union, said they would be very likely to recommend Calabrio ONE for this reason:
Easy to use by both the administrators and the end-users; cost effective.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a large enterprise consumer services company said they would be very likely to recommend Calabrio ONE for this reason:
Excellent product, good partnership as a vendor and development partner.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Project Manager of a medium enterprise insurance company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio is easy to use.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Professional of a large enterprise consumer services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio has been solid, and training and support services have been great.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Administrator of a large enterprise automotive & transport company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio has assisted when needed in a timely and professional manner.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Professional of a large enterprise health care company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio is a powerful tool that is relatively easy to implement.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Kelly Lyons, a Business Professional at Flight Centre, said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio has provided massive improvements to our business and is user-friendly for the Workforce Management team, Agents, and Supervisors.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Laura Lukic, a Workforce Planning Manager at VITAS Healthcare Corporation, said they would be very likely to recommend Calabrio ONE for this reason:
Ease of use for floor management and agents. Awesome technical support and networking with other customers is highly encouraged, often answering many questions, learning tips, and real-world scenarios. I feel part of the Calabrio family!
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Professional of a large enterprise health care company said they would be very likely to recommend Calabrio ONE for this reason:
Very easy to use and consistently works like it should.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Lisa Gomez, an Operations Manager at Broadway Bank, said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is very easy to navigate and provides information I never thought to look at or consider.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
5/5 Stars
Our organization uses Calabrio WFM to schedule our agents. We use this tool to conform to adherence standards. Call center managers use the AQM to monitor agent calls for quality assurance.
Calabrio products are solid and require little to no intervention.
Calabrio ONE Customer Review
5/5 Stars
The team at Calabrio performed very efficiently and professionally. No deadlines were missed and they continued to work with the customer to ensure satisfaction with each implementation. Since the tools were being deployed to various businesses, they had to work and meet with many individuals and they did so without hesitation.
Calabrio ONE Customer Satisfaction Rating
An IT Project Manager of a large enterprise computer services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio has worked very efficiently and effectively in supporting this implementation. They have complied with many requests made, some repeatedly, and have been very flexible in meeting our requirements and schedules.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
Don Barber, an IT Supervisor at Vision Net, said they would be very likely to recommend Calabrio ONE for this reason:
One of the most comprehensive call center applications I have found.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
5/5 Stars
The product works as advertised and the culture of the company was one reason we choose Calabrio. The management team understands the Contact Center business and will do whatever it takes to the meet the customer’s needs. Outstanding company and product.
Yes, due to the product and after sales support. So many times in this business I see companies sell a product at the highest level, then the after sales support drops off tremendously. We saw just the opposite. Calabrio takes great pride in supporting their products.
5/5 Stars
From sales to technical to project management support, they were very knowledgable with good customer service and support. The Calabrio team and the project manager assigned to our organization was very organized and followed through on every detail.
Yes, great product that fits our enterprise solution.
