Calabrio ONE Customer Testimonial
The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents that is efficient and easy to use. Our scheduling team has found the WFO product to be effective in producing accurate forecasts and making same day adjustments. The QM product is simple to navigate but robust enough to capture the information we need for coaching. Our entire senior management team uses the QM product to listen to calls and has found it very easy to use and zero-in on the departments we want to focus on.
— Jim Lavery, Vice President, Desert Financial Credit Union
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