Calabrio ONE TechFacts : Page 17

Increase Contact Center Productivity with Calabrio ONE

70% of surveyed organizations who selected Calabrio over Aspect increased the productivity of their contact center by 10-20% or more after deploying Calabrio ONE.

Increase Contact Center Productivity with Calabrio ONE

55% of surveyed organizations who selected Calabrio over Verint increased the productivity of their contact center by 10-20% or more after deploying Calabrio software.

Calabrio ONE Users Increase Contact Center Productivity after Ditching NICE

62% of surveyed organizations who selected Calabrio over NICE increased the productivity of their contact center by 10-20% or more after deploying Calabrio software.

Avaya Users Gain ROI Faster with Calabrio ONE

57% of surveyed organizations with an Avaya platform saw a return on investment (ROI) in 9-12 months or less after deploying Calabrio software.

See ROI within 12 months with Calabrio ONE

43% of surveyed organizations saw a return on investment (ROI) in 9-12 months or less after deploying Calabrio software.

Calabrio ONE Improves Contact Center Efficiency

60% of surveyed organizations who selected Calabrio over Aspect have improved contact center efficiency since deploying their Calabrio software.

Retailers Who Choose Calabrio Improve Their Customer Satisfaction

60% of surveyed Retailers who selected Calabrio over Verint have improved customer satisfaction since deploying their Calabrio software.

Retailers Who Choose Calabrio Increase Customer Satisfaction

58% of surveyed Retailers who chose Calabrio over NICE have improved customer satisfaction since deploying their Calabrio software.

Calabrio ONE Improves Efficiency in Healthcare Contact Centers

71% of surveyed Healthcare organizations have improved contact center efficiency since deploying their Calabrio software.

Gain Insight into Customer Behavior with Calabrio ONE

89% of surveyed Consumer Products Retailers increased insights into customer behavior since deploying their Calabrio software.

89%

Calabrio ONE Can Help Protect Your Business

42% of surveyed Banking, Financial Services, and Insurance organizations have met regulatory compliance standards since deploying their Calabrio software.

Calabrio ONE Improves Contact Center Efficiency

60% of surveyed organizations have experienced improved contact center efficiency since deploying their Calabrio software.

Calabrio Provides World-Class Support and Services

97% of surveyed organizations rate Calabrio’s superior support and services as an important factor in their decision to purchase Calabrio software.

97%

Calabrio Customers Choose to Integrate Their WFO Solutions at 4x the Industry Rate

95% of surveyed IT organizations rate Calabrio’s unified suite / integration as important in their decision to purchase Calabrio software.

95%

Calabrio is the Industry Leader in Ease of Use

96% of surveyed organizations rate Calabrio ONE’s ease of use as an important factor in their decision to purchase Calabrio software.

96%

Calabrio Customers Experience a Lower Total Cost of Ownership (TCO)

96% of surveyed organizations rate Calabrio’s lower Total Cost of Ownership (TCO) as an important factor in their decision to purchase Calabrio software.

96%

Calabrio Continues to Win over Verint

56% of surveyed organizations who were unhappy with an existing vendor evaluated or used Verint prior to choosing Calabrio.

56%

Calabrio Continues to Win over NICE

55% of surveyed organizations who were unhappy with an existing vendor evaluated or used NICE prior to choosing Calabrio.

55%

Companies Continue to Choose Calabrio over Aspect

22% of surveyed organizations evaluated Aspect prior to choosing Calabrio.

22%

Companies Continue to Choose Calabrio over Verint

37% of surveyed organizations evaluated Verint prior to choosing Calabrio.

37%

Organization Continue to Choose Calabrio over NICE

37% of surveyed organizations evaluated NICE prior to choosing Calabrio.

37%

Organizations Like Yours Continue to Make the Switch to Calabrio

19% of surveyed organizations purchased Calabrio because they were unhappy with their existing vendor.

19%

Outdated Technology is Driving WFO Migration

36% of surveyed organizations purchased Calabrio because they needed to upgrade or refresh their contact center technology.

36%

Calabrio Customer Service is Amazing!

Daniel Acosta, a Workforce Management Analyst at VITAS Healthcare Corporation, is very likely to recommend Calabrio ONE for the following reason:

Train new and Existing Agents with Calabrio ONE

Calabrio works great for training new and existing employees. It is also an excellent service to have for documenting any emergency issues or customer service concerns.

— IT Manager, Educational Institution

Lower Total Cost of Ownership with Calabrio ONE

96% of surveyed IT organizations rate Calabrio’s lower Total Cost of Ownership as important in their decision to purchase Calabrio software.

96%

Calabrio ONE Customer Testimonial

Since using this software, my WFM team has been able to save hundreds of hours. Calabrio has been a huge asset to us in identifying client call patterns which, in turn, helps us enhance our clients’ experiences. I will not use anything else.

— Cindy Durocher, End User, Paychex, Inc.

“We have had Calabrio Installed for Less Than a Month, but we are Already Finding it to be Superior to our Previous Software.”

We have had Calabrio installed for less than a month, but we are already finding it to be superior to our previous software. It has been so much better for our supervisors and trainers to use.

— End User, Medium Enterprise Food Company

TechValidate Research on Calabrio ONE

508 TechFacts – Page 17 of 17

Increase Contact Center Productivity with Calabrio ONE

Increase Contact Center Productivity with Calabrio ONE

Calabrio ONE Users Increase Contact Center Productivity after Ditching NICE

Avaya Users Gain ROI Faster with Calabrio ONE

See ROI within 12 months with Calabrio ONE

Calabrio ONE Improves Contact Center Efficiency

Retailers Who Choose Calabrio Improve Their Customer Satisfaction

Retailers Who Choose Calabrio Increase Customer Satisfaction

Calabrio ONE Improves Efficiency in Healthcare Contact Centers

Gain Insight into Customer Behavior with Calabrio ONE

Calabrio ONE Can Help Protect Your Business

Calabrio ONE Improves Contact Center Efficiency

Calabrio Provides World-Class Support and Services

Calabrio Customers Choose to Integrate Their WFO Solutions at 4x the Industry Rate

Calabrio is the Industry Leader in Ease of Use

Calabrio Customers Experience a Lower Total Cost of Ownership (TCO)

Calabrio Continues to Win over Verint

Calabrio Continues to Win over NICE

Companies Continue to Choose Calabrio over Aspect

Companies Continue to Choose Calabrio over Verint

Organization Continue to Choose Calabrio over NICE

Organizations Like Yours Continue to Make the Switch to Calabrio

Outdated Technology is Driving WFO Migration

Calabrio Customer Service is Amazing!

Train new and Existing Agents with Calabrio ONE

Lower Total Cost of Ownership with Calabrio ONE

Calabrio ONE Customer Testimonial

“We have had Calabrio Installed for Less Than a Month, but we are Already Finding it to be Superior to our Previous Software.”