Calabrio ONE Customer Satisfaction Rating
An Engineer of a large enterprise insurance company would be likely to recommend Calabrio ONE for this reason:
I like the ease of use with Calabrio. I do not have to manage it nearly as often as I would some of the other solutions we have had and migrated from.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
We use it for all employees speaking with customers on a daily basis for quality monitoring purposes.
I would recommend Calabrio as it is easy to use and the interface is unique.
Calabrio ONE Customer Review
We use Calabrio for Quality Management, and also possibly looking at WFM tools as well.
I’ve used many other platforms, this system is simple to use and has all of the tools required to be feature rich.
Calabrio ONE Customer Review
4.5/5 Stars
We use the Calabrio QM Call Recording product. By tying the caller metadata information, we are able to search specific calls for various purposes from quality assurrance, training, dispute resolution, legal, etc.
Yes, the Calabrio Sales and Support teams have always been very responsive and answering our needs.
Calabrio ONE Customer Satisfaction Rating
An Engineer of a small business insurance company would be very likely to recommend Calabrio ONE for this reason:
I feel our Calabrio Sales and Support team are very responsive in answering any questions I have.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An Engineer of a small business insurance company would be very likely to recommend Calabrio ONE for this reason:
Calabrio’s customer service as well as their support.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Planning Director of a large enterprise hospitality company would be unlikely to recommend Calabrio ONE for this reason:
Calabrio is quite a simple system.
Based on a response of 6 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
We are able to use reporting for multiple QM functions. It has been the biggest help in holding calibration sessions and to pull reports on scores and discuss various questions. Agents can in turn review graded calls in real-time and implement feedback.
— Tania Carbajal, Line of Business Manager, Lending Club
Calabrio ONE Customer Satisfaction Rating
Tania Carbajal, a Line of Business Manager at Lending Club, would be very likely to recommend Calabrio ONE for this reason:
The user interface is easy to use and reporting can easily be done using Calabrio ONE. The functions needed in my line of business for Quality Assurance are perfect!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Project Manager of a Global 500 transportation services company would be very likely to recommend Calabrio ONE for this reason:
Excellent project management and technical support during project delivery / implementation.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4.5/5 Stars
Mainly for recording telephone conversations. We would love to use Calabrio to archive and ‘play’ back. We also use Calabrio for cell phone, chat, and video conversations (cross-channel recording platform).
Yes, as Calabrio is an open platform using industry standards and is delivered and maintained by an organization dedicated to supporting us.
Calabrio ONE Customer Satisfaction Rating
An IT Architect of a large enterprise financial services company would be likely to recommend Calabrio ONE for this reason:
Apart from the product that is doing its job very well, I would recommend Calabrio primarily for its customer focused approach. As a customer, I feel truly backed by a very professional support organization.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
Calabrio is used for Contact Center and employee voice recording.
I would recommend Calabrio because of my experiences with the product and the company.
Calabrio Customer Connect 2016 Customer Testimonial
The breakout sessions specific to QM were excellent. Also, the ability to book one-on-one time with an implementation specialist was amazing. I felt much better coming back and leading our effort with QM because so many of my questions were answered.
— Risk Manager, Small Business Retail Company
Calabrio Customer Connect 2016 Customer Testimonial
Calabrio did a wonderful job of providing useful, actionable information that I can immediately apply to my business. And the party was a blast! Thank you.
— Laura Mendoza, Operations Director, DAT Solutions
Calabrio Customer Connect 2016 Customer Testimonial
This is my second time to come to this conference and I am continually amazed at how much information I am taking away from the event. I have almost 20 pages of typed notes and I consider that a sign of an effective conference.
— Tiffany Thomson, Assistant Manager Customer Service, City of Denton
Calabrio Customer Connect 2016 Customer Testimonial
As this was my first Calabrio conference, I went in not knowing what to expect. This conference truly surpassed my expectations. The organization of the many training and breakout sessions was phenomenal. Great variety of food during meals. I really enjoyed the guest speaker and his history of call centers.
— Bryan Nixon, Network VoIP Administrator, Landry's
Calabrio Customer Connect 2016 Customer Testimonial
The speakers were great and everyone from Calabrio was extremely helpful. I would definitely recommend the conference to other people.
— Kevin Rury, IT Specialist, Randolph-Brooks Federal Credit Union
Calabrio Customer Connect 2016 Customer Testimonial
I really enjoyed speaking with other companies that are going through the same growing pains, or have already overcome them, and learning how they are managing their time and efforts now. Speaking with specific companies and exchanging information with them, gives me a contact to turn to when I need ideas or advice.
— End User, Large Enterprise Insurance Company
