Calabrio ONE Customer Statistic
See ROI with Calabrio ONE
100% of surveyed organizations saw a return on investment (ROI) in 24 months or less after deploying Calabrio software.
Calabrio ONE Customer Satisfaction Rating
A Business Professional of a medium enterprise health care company said they would be likely to recommend Calabrio ONE for this reason:
Calabrio’s capabilities are fantastic.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a S&P 500 consumer products company said they would be likely to recommend Calabrio ONE for this reason:
The Calabrio system is very user-friendly and when support is necessary Calabrio is great at providing it quickly.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
We use Calabrio from a coaching aspect for end users on the phone, monitoring for corporate compliance, follow-up for patient concerns, and incorporating data for employee compensation.
I would certainly recommend Calabrio ONE. If a colleague came to me for a recommendation on a software that consistently performs and has efficient and knowledgeable US based support, Calabrio would be my first recommendation.
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a medium enterprise health care company said they would be likely to recommend Calabrio ONE for this reason:
Calabrio is amazingly easy to use for end users and provides customers with great support options when assistance is needed.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A System Administrator of a non-profit said they would be likely to recommend Calabrio ONE for this reason:
Calabrio does a great job of call recording.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
We have the Calabrio ONE software for contact center scheduling. Along with the QM component to audit contact center agents.
Yes, I would recommend Calabrio. I think it is a sophisticated tool with an easy to use interface.
Calabrio ONE Customer Satisfaction Rating
An IT Specialist of a medium enterprise wholesale distribution company said they would be likely to recommend Calabrio ONE for this reason:
We are happy with the customer service and knowledge that Calabrio ONE representatives provide.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4.5/5 Stars
We use Calabrio to monitor and evaluate employee compliance to policy and FDCPA guidelines.
Yes, we would recommend Calabrio ONE, and we consider it to be a great product.
Calabrio ONE Customer Review
4/5 Stars
We use the Calabrio software to help with scheduling coverage, especially with out part-time employees, who comprise roughly 50% of our workforce. We also use it to track adherence, and for vacation and exception requests.
Yes. It has enhanced our ability to see the peaks and valleys of our call volume and thus has allowed us to tailor our staffing accordingly. We are also better able to track adherence.
Calabrio ONE Customer Satisfaction Rating
A Business Professional of a large enterprise computer services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio is a flexible, up and coming company with a good product.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Professional of a large enterprise financial services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio meets the business objective to use simply and easily!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a medium enterprise financial services company said they would be very likely to recommend Calabrio ONE for this reason:
The QM call recording product is great. The desktop recording capability, so that you don’t have to span the VLAN and that kind of thing, allows for great flexibility.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
We use the software to record calls (audio and video), review the calls for quality and escalations, as well as schedule our technicians.
Yes, Calabrio provides the tools necessary to improve quality, efficiency, and scheduling of resources.
Calabrio ONE Customer Satisfaction Rating
An Operations Manager of a large enterprise health care company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is a useful system that we find to be fairly intuitive. In addition, it has been effective for us with root cause analysis, call auditing and quality assurance.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
A Business Project Manager of a medium enterprise health care company said they would be very likely to recommend Calabrio ONE for this reason:
I have worked with Calabrio for years and enjoy the product and the customer service.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a Global 500 transportation services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is awesome and the post-purchase support is the best in the industry.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An Engineer of a Global 500 consumer products company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE has been well received by our team, and Calabrio provides us with an experienced and responsive staff.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
4/5 Stars
We use Calabrio ONE for call recordings and grading agents’ calls. We allow agents to listen to their own graded calls and help them refine their skills with these calls.
Yes. Ease of use is a big deal. The program is very user-friendly and easy to learn.
Calabrio ONE Customer Satisfaction Rating
An IT Manager of a large enterprise banking company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE is a reliable product that provides us with good technical support.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Satisfaction Rating
An Engineer of a medium enterprise financial services company said they would be very likely to recommend Calabrio ONE for this reason:
Calabrio ONE provides us with a great support team.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Review
3.5/5 Stars
In the Customer Service department of the banking industry, it is crucial for us to capture the conversations that take place between our officer and customer. By using the Calabrio voice logger system, we are able to capture conversations then retrieve and play them back for quality monitoring purposes.
Yes, we would recommend Calabrio ONE because the system is equipped with basic features and functionality that allows for capturing or logging conversations.
Calabrio ONE Customer Review
5/5 Stars
We require 100% recording standards by law, so it’s important to have a reliable system.
Yes, the product is easy to implement and manage. Very user-friendly, with great features.
Calabrio ONE Customer Review
5/5 Stars
Today, we are using the Quality Management and Workforce Management suites. We use QM to record calls and to evaluate our agents’ performance with those calls to improve the quality of service to our customers. We use WFM to schedule our agents for maximum call center efficiency. Since implementing we have been able to prove we were understaffed and obtained approval to grow our workforce to better serve our members.
I would absolutely recommend Calabrio. Besides the quality of the product, I’ve been more impressed in working with them, their project management and engineers. Once deadlines were set, they were very prompt in managing the timelines, getting information necessary for the build outs and getting everything implemented. They were great in helping me understand the setup, configurations, and functions of the systems.