TechValidate Research on Calabrio ONE

508 TechFacts – Page 15 of 17


Calabrio Continues To Deliver Superior Customer Service

53% of surveyed organizations who were unhappy with their previous vendor’s rate, agree that Calabrio’s support and services were extremely important in their decision to purchase Calabrio software.

53%

VITAS Healthcare Gives Calabrio a Perfect Score

5/5 Stars

How our organization uses Calabrio ONE:

We use it for everything! Scheduling, all trainings, PTO approval, and agent performance standards!

Would you recommend Calabrio ONE?

Ease of use, training is easy at all levels, it can be administered at the call center level if there is no WFM department – also great for the WFM department! Fits all size call centers.

Companies Choose Calabrio Over Verint

An End User of a medium enterprise company was very satisfied after making the move to Calabrio:

We recently switched to Calabrio from Verint and we are extremely pleased with that decision.

Improve Your Organization with Calabrio ONE

65% of surveyed IT organizations who improved customer satisfaction, reduced costs, improved contact center efficiency, improved employee satisfaction, or increased sales / revenue with Calabrio, saw a return on their investment (ROI) in 12-18 months or less after deploying Calabrio software.

Calabrio Provides a Robust Analytics Product

An Engineer of a large enterprise aerospace & defense company is very likely to recommend Calabrio ONE for the following reason:

Calabrio provides a robust product with a lot of added features with desk top analytics.

Calabrio Takes Customer Communication to the Next Level

An Operations Manager of a medium enterprise banking company is very likely to recommend Calabrio ONE for the following reasons:

In the 3 years since we have been working with Calabrio, they have been a great company to communicate with, find resolutions to our needs, and each year they have something new to offer to our organization.

Customers Agree “Calabrio Provides World Class Service”

A Business Professional of a medium enterprise insurance company is very likely to recommend Calabrio ONE for the following reason:

Calabrio provides world class service.

“Calabrio Consistently Creates Amazing Experiences”

A Line of Business Manager of a S&P 500 consumer products company is very likely to recommend Calabrio ONE for the following reason:

The main reason that I would be ‘very likely’ to recommend Calabrio is based on my experience that they truly have a sincere desire to be a partner to their customers. From day one, Calabrio’s focus with my organization has been based solely on OUR needs and what they can do to help us elevate our business in an effort to positively impact the experiences of our customers. As a luxury retailer, a great customer experience is critical and Calabrio consistently creates amazing experiences in all that they do!

Calabrio is Easy to Use with a Modular Design and Good Support

An IT Administrator of a large enterprise financial services company is likely to recommend Calabrio ONE for the following reasons:

Ease of use, modular design, good support.

Calabrio is a Superior Vendor for Enterprise Level Organizations

100% of CEOs, Chief Information Officers, Chief Security Officers, Chief Technology Officers, and Compliance Officers are likely to recommend Calabrio ONE.

Calabrio Continues to be a Top Choice for S&P 500 Organizations

100% of S&P 500 organizations are likely to recommend Calabrio ONE.

Calabrio ONE Catalyzes Growth for Fortune 500 Companies

89% of Fortune 500 organizations are likely to recommend Calabrio ONE.

89%

IT Professionals Love Calabrio

74% of IT Professionals are likely to recommend Calabrio ONE.

74%

Find a Reliable Partner with Calabrio

An IT Professional of a S&P 500 consumer products company is very likely to recommend Calabrio ONE for the following reason:

Calabrio has been a great partner for us and the system has been very well received by the business.

10 out of 10: Calabrio “Is Always Working to Improve Their Software per Customers Requests”

5/5 Stars

How our organization uses Calabrio ONE:

We record 100% of phone calls, plus screen capture for the contact center. We use WFM to schedule and forecast to make sure the schedules align with our peaks and valleys of call volume throughout the day.

Would you recommend Calabrio ONE?

Yes. Calabrio has fantastic support, is easy to use, and is always working to improve their software per customers requests.

Calabrio Offers a Solid Product

An IT Administrator of a medium enterprise wholesale distribution company is very likely to recommend Calabrio ONE for the following reason:

Calabrio’s products are solid and require little to no intervention.

Keep Track of Everything you Need with Calabrio ONE

Elliott Kendal, a System Administrator at Improvement Direct, is very likely to recommend Calabrio ONE for the following reason:

Calabrio is awesome and easy to use – it keeps track of everything I need.

Effectively Manage Your Operations with Calabrio ONE

Jamey Anderson, a Senior Executive at Virteva, is very likely to recommend Calabrio ONE for the following reason:

The suite provides us everything we need for effective management of our operations center.

Automate a Once Tedious Process with Calabrio WFM

Prior to using Calabrio, we were creating the schedule manually. It is great to have a tool that uses historical data to help determine when breaks, lunches, and training would be ideal.

End User, Medium Enterprise Banking Company

Calabrio ONE improves contact center operations at Shaw Communications

Accountability and efficiency has increased [since implementing Calabrio].

Sanjay Chandan, IT Architect, Shaw Communications

Increase Compliance Rates with Calabrio ONE

With Calabrio ONE, we’ve experienced an increase in compliance.

Dane Warner, Engineer, Reliance Steel & Aluminum Co.

Keep Quality Top of Mind with Calabrio

Calabrio One has allowed our supervisors and managers to be able to monitor calls in an efficient manner, allowing them to address behavioral / performance issues.

Line of Business Manager, Medium Enterprise Insurance Company

Relieve Supervisor Workload with the Ease of Calabrio ONE

Our contact center supervisors are now much happier with since implementing Calabrio and it’s making their job much easier.

System Administrator, Non Profit

Keep Your Agents Focused with Calabrio ONE

Calabrio ONE has helped our agents stay on task with adherence, scheduling, and reviews for training purposes.

IT Systems Analyst, State & Local Government Agency

Calabrio Customer Testimonial

Calabrio WFM has enhanced our ability to see the peaks and valleys of our call volume and thus has allowed us to tailor our staffing accordingly. We are also better able to track adherence.

Business Professional, State & Local Government

Improve Your Organization with Calabrio ONE

Calabrio ONE has presented us with an opportunity to take a good look at our productivity. We were able to see a few glaring areas of opportunity and take immediate action to improve.

Business Professional, Medium Enterprise Health Care Company

“Calabrio delivered crucial capabilities…”

Calabrio delivered crucial capabilities during our full-scale rollout of our new enterprise UC solution. With Calabrio, we can deliver on our strategic vision for banking.

Abe Boersma, IT Director, Rabo

Calabrio Customer Testimonial

Calabrio ONE has greatly impacted our contact center by adding a level of accountability and insight that we did not have before.

System Administrator, Medium Enterprise Health Care Company

Lower Call Times and Increase Customer Satisfaction with Calabrio ONE

Calabrio has helped us lower call times by seeing where some calls were taking longer than others. Calabrio has also helped increase our customer satisfaction by showing our agents where they were falling short of expectations.

IT Administrator, Medium Enterprise Real Estate Company

Calabrio ONE is Easy to Use by Everyone

The recordings are of excellent quality and Calabrio ONE is easy to use by everyone.

Business Professional, Large Enterprise Financial Services Company




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