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TechValidate Research on Calabrio ONE

508 TechFacts – Page 9 of 17

Calabrio Customer Connect 2016 Customer Testimonial

Discuss Features and Functionality with Other Calabrio Customers at C3

I had the ability to discuss features / functionality, not only 1-on-1 with Calabrio specialists, but also with other customers who have similar setups or have gone down the same paths of upgrades or expansion of products.

— Bryan Nixon, Network VoIP Administrator, Landry's

Calabrio Customer Connect 2016 Customer Testimonial

Meet Other Calabrio Customers at C3

I appreciated getting to know other managers in contact centers and hearing what works for them, and how they use the Calabrio products.

— Layla Donyai, Operations Manager, C.H. Robinson Worldwide

Calabrio Customer Connect 2016 Customer Testimonial

Curious about Calabrio? C3 is the Perfect Time to Gain Insight into Calabrio

As a prospective customer, I really enjoyed being able to hear directly from your existing customers. It was very valuable and helped reinforce my intention to purchase.

— Operations Manager, Medium Enterprise Insurance Company

Calabrio Customer Connect 2016 Customer Testimonial

Share Best Practices at C3

Connecting with other users and hearing what works and hasn’t worked for them, either through the users themselves or through the Calabrio employees.

— Operations Manager, Large Enterprise Transportation Services Company

Calabrio Customer Connect 2016 Customer Testimonial

C3 is a Great Time to Come Together with Other Calabrio Customers

Coming together with other professionals and being able to learn from them and get ideas to bring back to my team. I really liked the breakout session format and how there were options to go to the ones that particularly were of interest. The first day was great with the introductions and speakers and got better as it went.

— Brent Petersen, IT Supervisor, Regis Corporation

Calabrio Customer Connect 2016 Customer Testimonial

Get to Know the Calabrio Team at C3

The most valuable part of the conference was the chance to meet with and network with employees of other Calabrio customers and Calabrio employees themselves.

— Business Professional, Medium Enterprise Computer Services Company

Calabrio ONE Customer Satisfaction Rating

Customers Agree Users Love Calabrio

An IT Manager of a state & local government would recommend Calabrio ONE for this reason:

Calabrio ONE Customer Statistic

Organizations that Replaced inContact with Calabrio Want a Consistent User Experience Across Deployment Models

90% of surveyed organizations who replaced inContact agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

90%

Calabrio ONE Customer Statistic

Organizations that Replaced Interactive Intelligence Want a Consistent User Experience Across Delivery Models

100% of surveyed organizations who replaced Interactive Intelligence agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

100%

Calabrio ONE Customer Statistic

Organizations that Replace Genesys with Calabrio Want a Consistent User Experience Across Delivery Models

100% of surveyed organizations who replaced Genesys agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

100%

Calabrio ONE Customer Statistic

Organizations that Replaced Aspect with Calabrio Want a Consistent User Experience

95% of surveyed organizations who replaced Aspect agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

95%

Calabrio ONE Customer Statistic

Organizations that Replaced Verint with Calabrio Want a Consistent User Experience

95% of surveyed organizations who replaced Verint agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

95%

Calabrio ONE Customer Statistic

Companies that Replaced NICE with Calabrio Want a Consistent User Experience

98% of surveyed organizations who replaced NICE agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

98%

Calabrio ONE Customer Statistic

Financial Services Organizations Value a Consistent WFO Experience Across Delivery Models

88% of surveyed Financial Services, Banking, and Insurance organizations agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

88%

Calabrio ONE Customer Statistic

Contact Centers with WFO in the Cloud Want a Consistent Experience

96% of surveyed organizations who want WFO 100% in the cloud agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

96%

Calabrio ONE Customer Statistic

Contact Centers Embracing a Hybrid Model for WFO Want a Consistent Experience Across Platforms

91% of surveyed organizations who selected a combination of private and public cloud agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

91%

Calabrio ONE Customer Statistic

Calabrio ONE Offers the Same Experience across Delivery Models

100% of surveyed Global 500 organizations agree that it is very important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

100%

Calabrio ONE Customer Statistic

Senior Leaders are Driving Move to the Cloud for Contact Center WFO

60% of surveyed Vice Presidents and Senior Executives at organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

60%

Calabrio ONE Customer Statistic

Software Companies are Shifting WFO to the Cloud

63% of surveyed Computer Software organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

63%

Calabrio ONE Customer Statistic

Transportation Companies Adopt a Hybrid Model in the Contact Center

75% of surveyed Automotive & Transport organizations will deploy their WFO solutions in a combination of private and public cloud in the next 12 months.

75%

Calabrio ONE Customer Statistic

The Aerospace Industry is Embracing the Contact Center in the Cloud

50% of surveyed Aerospace & Defense organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

Calabrio ONE Customer Statistic

Leading Global Companies are Moving to the Cloud

40% of surveyed Fortune 500 and Global 500 organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

Calabrio ONE Customer Statistic

Compliance Departments Embrace a Hybrid Model in the Contact Center

63% of surveyed Compliance Officers, Risk Managers, and Security Officers at organizations will deploy their WFO solutions in a combination of private and public cloud in the next 12 months.

63%

Calabrio ONE Customer Statistic

Executive Leadership is Driving Cloud Adoption in the Contact Center

100% of surveyed Senior Executives at organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

100%

Calabrio ONE Customer Statistic

Financial Services Companies Choose Calabrio its for Modern Approach to WFO

38% of surveyed Financial Services organizations replaced their previous WFO solution with Calabrio because they wanted a technology refresh / modern architecture.

Calabrio ONE Customer Statistic

Utilities Sector Will Embrace a Hybrid Model in the Contact Center

67% of surveyed Energy & Utilities organizations will deploy their WFO solutions in a combination of private and public cloud in the next 12 months.

67%

Calabrio ONE Customer Statistic

Global 500 Organizations are Moving to the Cloud

46% of surveyed Global 500 organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

Calabrio ONE Customer Statistic

Technology Companies are Ready for the Cloud

44% of surveyed Computer Services and Computer Software organizations will deploy their WFO solutions 100% in the cloud in the next 12 months.

Calabrio ONE Customer Statistic

Consumer Products Companies are Ready to Start the Journey to the Cloud

60% of surveyed Consumer Products organizations will deploy their WFO solutions in a combination of private and public cloud in the next 12 months.

60%

Calabrio ONE Customer Statistic

Calabrio ONE Boasts the Same Features No Matter How it’s Deployed

96% of surveyed organizations agree that it is important for their organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.).

96%

More Research on Calabrio ONE