Calabrio ONE Customer Statistic
Switching From NICE to Calabrio Reduces Costs
30% of surveyed customers who have seen reduced costs used NICE prior to selecting Calabrio.
Calabrio ONE Customer Satisfaction Rating
A marketing professional at a medium enterprise telecommunications services company would be very likely to recommend Calabrio ONE for this reason:
Calabrio has worked as expected with very few issues. It seems to be more reliable than our previous call recording solution.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio ONE Customer Testimonial
Calabrio has provided a simple solution for our continuously growing business. It provides transparency into WFM for all stakeholders which has significantly increased accountability and productivity and improved agent behavior.
— Business Professionals, Large Enterprise Hospitality Company
Calabrio ONE Customer Testimonial
We’ve gained visibility into interactions, which has increased employee engagement since agents are able to play their own calls and review their quality scores.
— Business Professionals, Global 500 Retail Company
Calabrio ONE Customer Testimonial
Calabrio has been great. Agents know exactly when they are expected to complete tasks throughout the day. They love the ability to see how the contact center is affected and how they themselves make a difference.
— Operations Manager, Medium Enterprise Insurance Company
Calabrio ONE Customer Testimonial
Calabrio has allowed us to have a more efficient call center in regards to scheduling and engaging agents, who appreciate having quality scores available for them to view.
— Lisa Gomez, Operations Manager, Broadway Bancshares
Calabrio ONE Customer Testimonial
We’ve seen greater agent adherence to their schedule, which has resulted in happier agents. They know what their day looks like, which leads to better interactions with customers.
— Operations Manager, Medium Enterprise Insurance Company
Calabrio ONE Customer Satisfaction Rating
Sherry Powers, a Vice President at Bluegrass Celllular, would be very likely to recommend Calabrio ONE for this reason:
Listening to the voice of the customer through Calabrio has helped to improve our processes.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio Customer Connect Customer Testimonial
Aside from the ongoing technological innovations and new applications happening at Calabrio, I am most impressed by the people who make Calabrio such a unique and dynamic organization. The professionalism, passion, and competence of Calabrio’s employees are top notch. Being a Calabrio customer really does feel like being an extended member of the team. You can tell that Calabrio makes their employees feel valued, empowered, and engaged, which shines through at the customer level as well! The team did an amazing job of putting all of the logistics and events together to create a very rich and memorable customer conference experience!
— Lance Westfall, IT Systems Analyst, Bridgepoint Education
Calabrio Customer Connect Customer Testimonial
I loved seeing the enthusiasm and engagement from all the Calabrio employees and customers. You can tell everyone cares about the work they’re doing.
I’m excited to come back next year and see how we’ve changed from now and what opportunities we still have to grow.
— Bryon Wanstrath, Manager: Training and Service Quality, Getronics
Calabrio Customer Connect Customer Testimonial
C3 is one of those can’t-miss events. I learn so much about the Calabrio suite of tools along with networking with other contact center professionals. I am able to take something back to my organization every time I attend that can be implemented immediately.
— John Weippert, Operations Manager, Cummins, Inc.
Calabrio Customer Connect Customer Testimonial
My one-on-one session with Mary Kathryn Dorr was amazing. She speaks the same WFM language that I do and was able to help me in many issues in just 45 minutes.
I want to give big thanks to Gary for connecting me with Mary Kathryn for my Ask the Experts session. You are awesome!
— Operations Manager, Small Business Chemicals Company
Calabrio Customer Connect Customer Testimonial
My manager, team lead and I met one on one with Alexander Wareham and he was very helpful. He helped us with one of the issues we had been having and took the time to show us features in a newer version of Calabrio than we have. It will be a valuable connection to have and he has already followed up outside of the conference to see if our issues have been fixed.
— Maggie Rang, System Administrator, American Imaging Management Inc.
Calabrio Customer Connect Customer Testimonial
Ask the Experts was the most valuable part of the conference since I was able to get some one-on-one time to go over the specific issues that I was having instead of having to wait and see if anyone else was having the same issue.
— IT Systems Analyst, Large Enterprise Health Care Company
Calabrio Customer Connect Customer Testimonial
The breakout sessions and the discussion are always the best part. It was awesome to see the huge increase in customer presentations. Don’t get me wrong, it’s great to get product perspective right from the source, but you gain the most value and confidence when it’s from your peer group.
— James Dutter, IT Director, Sequential Technology International
Calabrio Customer Connect Customer Testimonial
The most valuable part of Calabrio Customer Connect was connecting and networking with other professionals in the industry and being able to discuss issues and topics in which we could both relate. This will help me as a professional and my organization as well as I will implement some practices learned from the conference into our contact center to drive our efficiency and current processes.
— Matthew Smedick, Workforce Management Analyst, Fulton Financial Corporation
Calabrio Customer Connect Customer Testimonial
There were some really good breakout sessions but the best thing for me was the Ask the Experts session. We sat down with a complicated issue that initially stumped our expert but after 45 minutes we walked away with an action plan that I think will work.
— Philip Cira, Project Manager, Cntrl States SE & SW Areas Pension Fund