TechValidate Research on Calabrio ONE

508 TechFacts – Page 4 of 17


Calabrio Customer Statistic

82% of surveyed organizations report that employee engagement is important when investing in cloud technology.

82%

Calabrio Customer Satisfaction Rating

A Business Analyst at a medium enterprise healthcare company would be very likely to recommend Calabrio for this reason:

They are responsive, and their implementation team was very knowledgeable as they assisted in our transition.

Calabrio Customer Satisfaction Rating

An Engineer at a medium enterprise financial services company would be very likely to recommend Calabrio for this reason:

I feel this product is really maturing and have enjoyed being able to see that this past 5 years. It is a very robust system and can expand as you do.

Calabrio Customer Satisfaction Rating

A Contact Center Director at a medium enterprise energy & utilities company would be very likely to recommend Calabrio for this reason:

Calabrio continues to display a customer centric approach to their relationships with their customers and above all, takes their customers feedback directly into account when considering their roadmap for development.
It’s nice to see a partner which has the executive level engaged at all levels with their customers and their employees.

Calabrio ONE Customer Testimonial

Calabrio Impact at GE Appliances

Having a training module for the agents and not having to take them off the floor for training sessions has been a plus. Also, it seems it is easier for agents, very clean and straight forward. We are just starting to have the agents take the module and use the system so more great things to come.

Jennifer Finney, System Administrator, GE Appliances

Calabrio ONE Customer Testimonial

Calabrio is a fantastic product and I would recommend it for everyone for their business.

Jenny Jones, Customer Support Representative, HonorHealth Medical Center

Calabrio ONE Customer Testimonial

Calabrio is an excellent product that will instantly provide a return on your investment.

Charles Cowen, Operations Manager, City of Albuquerque

Calabrio ONE Customer Testimonial

I have used a few different tools for workforce management in my career and I have to say that Calabrio is the fastest, easiest, and most importantly, flexible, tool so far.

Cindy Durocher, Business Professional, Paychex

Calabrio ONE Customer Satisfaction Rating

Calabrio Saves Time and Money

A project manager at a large enterprise hospitality company would be likely to recommend Calabrio ONE for this reason:

Calabrio is a fantastic all-in-one tool that saves time and money.

Calabrio ONE Customer Testimonial

Equifax Sees Increased Productivity Awareness with Calabrio

Calabrio has increased awareness of the importance of schedule adherence and productivity to our internal customers.

Robert Feldhaus, Business Professionals, Equifax Inc.

Calabrio ONE Customer Testimonial

After Replacing NICE, Insurance Company Sees Major Improvements with Calabrio ONE

With Calabrio ONE, we’ve had easier and more efficient reporting, monitoring, and scheduling.

Business Professionals, Medium Enterprise Insurance Company

Calabrio ONE Customer Testimonial

Calabrio is easy to configure, maintain, administer and works as advertised. Managing recordings is easy and reliable.

Mike Makovsky, Engineer, SEI Investments Company

Calabrio ONE Customer Satisfaction Rating

UK-Based Non-Profit Leverages Calabrio for User-Friendly Call Recording

A line of business manager at a non-profit would be likely to recommend Calabrio ONE for this reason:

Calabrio is an easy-to-navigate, user-friendly system for recording and monitoring calls.

Calabrio ONE Customer Satisfaction Rating

European Financial Services Company Enjoys Calabrio’s Complete Call Recording Solution

A senior executive at a medium enterprise financial services company would be very likely to recommend Calabrio ONE for this reason:

“Calabrio gives me access to everything that I need on call recordings and reporting.”

Calabrio ONE Customer Statistic

Calabrio Customers See More Efficient Contact Center Operations

43% of surveyed customers improved contact center efficiency since deploying Calabrio.

43%

Calabrio ONE Customer Statistic

Product Innovation Drives Customers to Switch to Calabrio

43% of surveyed customers switched from their previous solution because of Calabrio’s product features.

43%

Calabrio ONE Customer Statistic

Verint Users Switch to Calabrio and Save

40% of surveyed customers who selected lower total cost of ownership as the reason to switch used Verint prior to selecting Calabrio.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Prompt to communicate…”

John Raiano, an IT specialist at Motorola Solutions, would be very likely to recommend Calabrio ONE for this reason:

Calabrio technicians are very informative and knowledgeable. They were prompt to communicate a solution for our issue.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Excellent product”

An IT systems analyst at a Fortune 500 telecommunications services company would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is an excellent product that meets our needs.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Customizable to our needs…”

A line of business manager at a medium enterprise consumer services company would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is a great product that is easy to understand and customizable to our needs.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Product is rock solid.”

An IT specialist at a state & local government said this about Calabrio ONE:

The Calabrio technicians are experts in their field and a great pleasure to work with. The product is rock solid.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Easy administration.”

An IT specialist at a Fortune 500 industrial manufacturing company would be very likely to recommend Calabrio ONE for this reason:

Very fast and easy administration.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Always willing to help…”

Lisa Gomez, an operations manager at Broadway Bank, would be very likely to recommend Calabrio ONE for this reason:

I find the software very user-friendly. The Calabrio team is always willing to help and listen to customer concerns.

Calabrio ONE Customer Satisfaction Rating

1 out of 10: “Great product”

Jennifer Edmond, a director at Trialcard, would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is a great product. Plus, it allows you to have multiple applications in one source!

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Allows you to coach…”

A procurement manager at a large enterprise food company would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE allows you to coach and hold associates accountable in their role.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “User-friendly!”

A logistics manager at a large enterprise transportation services company would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is user-friendly.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Consistently improving product…”

A business professional at a large enterprise energy & utilities company would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is a consistently improving product based on customer needs.

Calabrio ONE Customer Satisfaction Rating

10 out of 10 “Calabrio is always improving.”

An operations manager at a medium enterprise insurance company would be very likely to recommend Calabrio ONE for this reason:

Calabrio has excellent customer service and is always improving.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Excellent Customer Service”

An IT manager at a medium enterprise banking company would be very likely to recommend Calabrio ONE for this reason:

Stable software and excellent customer service.

Calabrio ONE Customer Satisfaction Rating

10 out of 10: “Calabrio is user friendly!”

A business professional at a state & local government would be very likely to recommend Calabrio ONE for this reason:

Calabrio ONE is user-friendly!




More Research on Calabrio ONE