TechValidate Research on Calabrio ONE

Calabrio ONE Customer Testimonial

Visibility and transparency improves agent engagement

We’ve gained visibility into interactions, which has increased employee engagement since agents are able to play their own calls and review their quality scores.

Business Professionals, Global 500 Retail Company

About This Data

This data was sourced directly from a verified user of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on Calabrio ONE