Calabrio ONE Customer Statistic
Over 80% of surveyed contact center customers agreed Calabrio Analytics has helped improve their understanding of customer behavior and agent experiences.
Calabrio ONE Customer Review
4/5 Stars
I believe Calabrio is a strong up-and-comer with features that rival or exceed industry giants such as Verint and NICE, and I would fully expect Calabrio to surpass at least one if not both of those giants in the coming years. Calabrio offers an easy-to-use interface and great schedule flexibility for agents.
Calabrio ONE Customer Review
5/5 Stars
We currently are benefiting by using Calabrio ONE as it’s forecasting is simple and accurate. It allows us to quickly determine an agents schedule, adherence, and quality all in one system. When an issue is identified on a call it is simple to jump in and review that recorded call without changing systems and see what the agents step by step approach was with screen recording and voice.
Calabrio ONE Customer Review
5/5 Stars
Data Explorer allow us to pinpoint certain trends that we were not able to do previously. It allow us to see and calculate key phrases that will help determine ways of providing coaching for agents
Calabrio Customer Satisfaction Rating
A Workforce Planner at a large enterprise transportation services company in the Nordics would be likely to recommend Calabrio for this reason:
It’s a really good product. I am looking forward to seeing what the new Calabrio ONE will do for us and the improvements that come along with it.