Calabrio Customer Satisfaction Rating
A Workforce Analyst at a Global 500 energy & utilities company in Europe would be very likely to recommend Calabrio for this reason:
Calabrio Teleopti is clearly the best WFM solution available!
Calabrio Customer Satisfaction Rating
A Workforce Analyst at a Global 500 energy & utilities company in Europe would be very likely to recommend Calabrio for this reason:
Calabrio Teleopti is clearly the best WFM solution available!
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Satisfaction Rating
A Contact Center Manager at a large enterprise construction company in APAC would be very likely to recommend Calabrio for this reason:
Scheduling and planning matches the workload and is easy for our agents to use and understand.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Satisfaction Rating
A Workforce Planner in the UK at a medium enterprise hospitality company would be likely to recommend Calabrio for this reason:
I appreciate the agent dashboard layouts and views of forecasting and staffing in the Calabrio tool.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Testimonial
People work differently in different environments. Some people excelled working from home, while others need to be in the office to show a good level of productivity.
— Justin Wilson, Quality Manager, ConnectEast
Calabrio Customer Testimonial
Making agent tools more helpful was the biggest lesson we learned in 2020. With our advancements and implementation of Calabrio last year we are in a better place than expected for remote working, with minimum impact on the business.
— Project Manager, State & Local Government in Australia
Calabrio Customer Statistic
Surveyed organizations located in Europe identified team connection/collaboration as the primary factor affecting their decision to either return to the workplace or maintain a remote-work model in some form. Among other factors, including: employee productivity/engagement, service flexibility and cost.
Calabrio Customer Testimonial
We learned to work from home, and our leadership discovered that it’s not scary. Almost 100% of our contact center agents work from home. All the fears of lack of productivity and accountability have so far proved fruitless: we have less absenteeism, better handle time, and no drop in customer experience.
— Business Analyst, S&P 500 Energy & Utilities Company
Calabrio Customer Satisfaction Rating
A Contact Center Analyst at a S&P 500 retail company would be very likely to recommend Calabrio for this reason:
I’ve worked with many systems, including Aspect and Verint, and I feel that Calabrio has the best mix of tools from a WFM perspective.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio?”
Calabrio Customer Testimonial
We were well prepared for the pandemic due to the technology we had in place prior to the time we needed to deploy our entire workforce to working remotely. What we did not expect was the high level of engagement and productivity we had among our contact center employees while they were home. We had experienced issues with Agents that were working remotely full time in the past and had actually begun to move away from that model. The pandemic has caused us to reconsider that strategy.
— Supervisor, Large Enterprise Insurance Company
Calabrio Customer Testimonial
This year, we’ve learned we need to better plan for remote work. We thought our teams were prepared to move to a remote model as we had drills around it. However, many areas were just going through the motion and not really preparing. We have adjusted our drills to do more targeted/verifiable activities.
— Senior Executive, Educational Institution