TechValidate Research on Crisis Prevention Institute

364 TechFacts – Page 3 of 13


Crisis Prevention Institute Customer Fact

Marian Regional Medical Center – Dignity Health, Santa Maria, CA

Security officer Eriberto Calderon provides CPI refresher training to staff every 6 months.

Crisis Prevention Institute Customer Satisfaction Rating

24 Years of Success With CPI

Paul Zang, an academic advising and disability services coordinator at Baker College, recommends CPI because:

I’ve been teaching CPI since the 1990s and the program has consistently been well received with good evaluations over all these years.

Crisis Prevention Institute Customer Fact

The J. Paul Getty Trust – California: Stefanie Scott

“[With the Prepare Training® program], our staff maintains a more aware, objective, and professional attitude when responding to an agitated individual (staff, visitors, contractors). Staff respond nonjudgmentally and do not assume anything, [reminding each other], ‘It’s not about you. Who knows what happened before the visitor came here.’”

As a result, they achieved return on their investment with CPI by:

  • Reducing disruptive incidents
  • Reducing workplace violence
  • Reducing injuries and liability
  • Improving customer and employee interactions
  • Improving staff skills and confidence by 75—99%

Crisis Prevention Institute Customer Testimonial

Medium Enterprise Health Care Company (Virginia) and Dementia Capable Care Training

I have completed the Certified Instructor training in the Dementia Capable Care program and have found it to be very accurate, well laid out, and user-friendly. I have recommended CPI to colleagues.

DCS has improved staff understanding and awareness of dementia and the reasons behind some of the behaviors. They are learning how to implement skills to address behaviors but changing a culture takes time and man-power.

Nurse, Medium Enterprise Health Care Company

Crisis Prevention Institute Customer Testimonial

Medium Enterprise Health Care Company (Mississippi) and Dementia Capable Care Training

The training is excellent and the follow-up support has been fabulous as well. The training we can provide our staff through DCS raises our standards in the care we provide. DCS has shown the staff ways to engage with our residents based on their cogitative levels. The staff were always asking what they could do with the residents and now that they understand their cogitative levels, activities are more meaningful and bring out their best abilities to learn.

Administrator, Medium Enterprise Health Care Company

Crisis Prevention Institute Customer Satisfaction Rating

Medium Enterprise Health Care Company (Massachusetts) and Dementia Capable Care Training

An Occupational Therapist of a medium enterprise health care company would recommend DCS because:

The training offers interactive, helpful courses. DCS also improved staff communication skills, offered helpful strategies to use with patients, and improved our understanding of patients.

Crisis Prevention Institute Customer Testimonial

Small Business Professional Services Company (Colorado) and Dementia Capable Care Training

DCS offers excellent training. It increases staff skill levels and helps us provide better services for our clients.

Social Worker, Small Business Professional Services Company

Crisis Prevention Institute Customer Fact

ROI With CPI at California Pacific Medical Center

Sutter Health’s California Pacific Medical Center achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Improving staff skills and confidence

“This program works well at our institution,” says security officer Thomas Helm. “The core attitude fits with our mission, and our security staff especially appreciate the added skills.”

Crisis Prevention Institute Customer Fact

ROI with CPI in California

The County of Santa Barbara’s Alcohol, Drug, and Mental Health Services has achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing liability
  • Improving staff skills and confidence

Crisis Prevention Institute Customer Fact

Educational Institution – Mississippi

An educational institution reduced the use of force by over 50% since implementing CPI techniques.

“It made staff and clients safer.”

Crisis Prevention Institute Customer Testimonial

Nonprofit – Nevada

“I think CPI training gives staff the tools to handle crisis situations in a way that preserves relationships and reduces trauma for everyone involved. Some of the skills taught in the class have even been helpful in non-crisis situations.”

CPI improved overall safety and has become ingrained in their training.

Crisis Prevention Institute Customer Testimonial

Children’s Aid Society of Cape Breton-Victoria – Nova Scotia

“I believe CPI training gave staff more confidence and gave them some new skills with intervening in a crisis or a potential crisis situation.”

Children’s Aid Society of Cape Breton-Victoria achieved ROI with CPI by meeting regulatory compliance and improving staff skills and confidence.

Crisis Prevention Institute Customer Satisfaction Rating

Nonprofit – North Carolina

An educator of a nonprofit would recommend Crisis Prevention Institute because:

I really like the Nonviolent Crisis Intervention® training and think it has information and strategies that could be applied in so many areas.

I find myself referring to it more often the more familiar I become with the material.

Crisis Prevention Institute Customer Satisfaction Rating

Federal Government – Wyoming

A therapist of a federal government agency would recommend Crisis Prevention Institute because:

CPI is very helpful, and their focus is on safety and welfare.

The staff’s emphasis on de-escalation has improved greatly since training.

Crisis Prevention Institute Customer Testimonial

Medium Enterprise Health Care Company (Alabama) and Dementia Capable Care

The staff has a greater understanding of dementia stages and their comparison to developmental ages, and can better help families to understand dementia care approaches. Staff also has more knowledge and confidence in dealing with challenging behaviors.

Our organization had an overwhelming response from our staff expressing appreciation for this targeted education and the enjoyment of the class.

Nurse, Medium Enterprise Health Care Company

Crisis Prevention Institute Customer Satisfaction Rating

Centre Walgwan Center – Quebec

Ashley Milligan, a Team Leader at Centre Walgwan Center, recommends CPI because:

Centre Walgwan Center reduced challenging and disruptive behaviors by 40–49% and reduced the use of force by over 50%.

CPI training is very helpful and allows you to better understand where you have come from and where you are going within a crisis situation.

Crisis Prevention Institute Customer Fact

Boys Home Inc. – Virginia

As a result of CPI training, Boys Home Incorporated:

  • Reduced challenging/disruptive behaviors by 30–39%
  • Reduced the use of force by 40–49%
  • Reduced worker compensation claims by 30–39%

Crisis Prevention Institute Customer Testimonial

Small Business Government Company – Utah

Staff is more empathetic, more proactive in recognizing when clients are getting anxious and upset, and step in to de-escalate situations sooner.

They are more confident in setting boundaries and working with the youth, and youth are modelling healthy and positive behavior with one another and families, etc.

CPI de-escalation techniques have much reduced challenging and disruptive behaviors and the use of force by over 50%.

Administrator, Small Business Government Company

Crisis Prevention Institute Customer Testimonial

Youth Consultation Service – New Jersey

With CPI training, newly hired staff feel more confident in their ability to address anxiety, defensiveness, and acting out. Participants are taught techniques to establish rapport and respect with colleagues and consumers alike.

CPI provides a skill set that minimizes the need to apply other more restrictive restraint techniques.

I use directed meditation as an example of practicing rational detachment and to emphasize how it can impact the integrated experience. Though not allowed to teach CPI techniques, participants are encouraged to practice and use them outside of the work setting as well as on the job.

Rhonda Wise, Trainer, Youth Consultation Service

Crisis Prevention Institute Customer Testimonial

State & Local Government – Missouri

CPI training has improved the staff’s self-confidence and allowed for them to come to work with a smile.

CPI training reduced the following by over 50%:

  • Challenging and disruptive behaviors
  • Use of force
  • Compensation claims

Case Manager, State & Local Government

Crisis Prevention Institute Customer Testimonial

Kaleidoscope – Illinois

“I am new to this agency but hope to empower staff to feel more confident in a crisis situation.”

Kaleidoscope has achieved a return on investment by meeting regulatory compliance and increasing staff skills and confidence.

Crisis Prevention Institute Customer Fact

Ariel Clinical Services – Colorado

Ariel Clinical Services achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing staff turnover
  • Reducing liability
  • Improving staff skills and confidence.

Administrator Kelli Calhoun says, “CPI provided more confidence and understanding into behavior and appropriate responses to different behaviors.”

Crisis Prevention Institute Customer Satisfaction Rating

Lee County Youth Development Center – Alabama

Charles Smith, an administrator at Lee County Youth Development Center recommends Crisis Prevention Institute because:

Since implementing CPI de-escalation techniques, they have reduced challenging/disruptive behaviors by 30–39%.

They have achieved return on investment with CPI by:

  • Reducing injuries
  • Reducing staff turnover
  • Reducing liability
  • Improving staff skills and confidence

“We have been very pleased with the program results.”

Crisis Prevention Institute Customer Satisfaction Rating

South Sioux City Community Schools – Nebraska

Teacher Michele Brand recommends CPI because:

I have been trained in other programs and Nonviolent Crisis Intervention® training is the best out there. Staff is more confident in dealing with challenging behaviors. Students are cared for in a safe and nurturing environment.

Crisis Prevention Institute Customer Fact

Centre de Réadaptation de l’Ouest de Montréal (CROM) – West Montreal Readaptation Center (Quebec)

This community health clinic has achieved a return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Customer Satisfaction Rating

Stanton Territorial Health Authority (Northwest Territories)

Kera Misling, a nurse in a community health organization, recommends Crisis Prevention Institute because:

I have thoroughly enjoyed the Certified Instructor training sessions and I find CPI very easy to work and collaborate with.

Crisis Prevention Institute Customer Satisfaction Rating

Child Welfare Academy – Alaska

Security Officer Joe Masten recommends Crisis Prevention Institute because:

I teach the training in my organization and I believe it has merit in all fields. Since implementing the techniques, we’ve reduced the use of force by 30–39%. We’ve achieved ROI by improving staff skills and confidence. Staff have more confidence in both their work environment and their lives.

Crisis Prevention Institute Customer Satisfaction Rating

Lee County Youth Development Center – Alabama

Prevention Educator Lisa Johnson recommends Crisis Prevention Institute because:

We’ve used CPI for many years. The program is top notch, and the CPI staff who train you as a trainer are very professional, as are the staff who are there for you after you become a trainer.

As a result, our staff is more confident on the job. They have learned real skills that help them interact with our clients. The Trauma-Informed Care component of training has given them a better understanding of why our clients behave the way they do. It also shows them that as staff we must have positive connections with our clients, offer them safety, and teach them impulse control.

Crisis Prevention Institute Customer Fact

Success at Labrador-Grenfell Health

Staff in this facility have achieved return on investment with CPI by meeting regulatory compliance and improving staff skills and confidence.

“Regarding the clients we have living in 24-hour staffed housing,” says Tara Ralph, “with staff having increased confidence and competence in de-escalating and managing challenging behaviors, we have seen the quality of life of our clients improve dramatically, with them involved in more meaningful and a wide range of community activities that they were not able to access prior to staff training.”

Crisis Prevention Institute Customer Fact

Success at Brandon Regional Health Centre – Prairie Mountain Health

This facility in Manitoba has achieved return on investment with CPI by reducing staff turnover and improving staff skills and confidence.

“We reinforce with staff that CPI is a validated tool. Holding staff accountable to the training has improved unit culture and made for better client outcomes,” says care team manager Pamela Gulay. “The CPI Crisis Development Model and the Verbal Escalation Continuum are important training elements that provide a framework in explaining behavior and corresponding staff attitudes and approaches.”




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