TechValidate Research on Crisis Prevention Institute

364 TechFacts – Page 4 of 13


Crisis Prevention Institute Customer Satisfaction Rating

How CPI Helps My Hospital

Nurse Educator, Chris Stabile recommends CPI because:

“The training has great content. CPI has helped us meet regulatory compliance and improve staff skills and confidence. Staff is more comfortable caring for difficult patients.

CPI training improved my organization’s HCAHPS score."

Crisis Prevention Institute Customer Fact

How CPI Helps Our Therapeutic Milieu

“I highly recommend CPI to colleagues. I feel that the program is structurally sound with many real-world applications.”

“Our staff have greater confidence in de-escalating and more skill, resulting in a decrease in the need for physical interventions.”

“CPI has made a difference for our staff and patients in that we’ve seen an increase in the therapeutic milieu.”

“CPI training improved my organization’s HCAHPS score.”

Crisis Prevention Institute Customer Fact

Why I Like CPI

“I have been a Certified Instructor for many years and I believe the program is the gold standard in the field.”

“CPI gives our staff many tools to use when interacting with clients and helps them take a proactive approach to care and safety.”

“CPI’s support staff are always available, supportive, and responsive in communication.”

“CPI training improved my organization’s HCAHPS score.”

Crisis Prevention Institute Customer Testimonial

What a Nursing Officer Says About CPI

I always tell my students that what they learn in CPI will not only help them in their careers but in their personal lives, in their communications, expectations, parenting, etc.

Karena Fisher, Nursing Officer, HCA Healthcare

Crisis Prevention Institute Customer Fact

Our HCAHPS Score

“CPI training improved my organization’s HCAHPS score.”

Julie Nicholes, ED Director, HCA - Mountain Division

Crisis Prevention Institute Customer Fact

CPI and Your HCAHPS Score

Nurse educator Anne Walker says:

“CPI training improved my organization’s HCAHPS score.”

Crisis Prevention Institute Customer Fact

ROI with CPI at HCA

“We’ve achieved a return on investment with CPI by meeting regulatory compliance, reducing injuries, and improving staff skills and confidence.”

Crisis Prevention Institute Customer Fact

ROI and Staff Confidence Soars

We’ve achieved a return on investment with CPI by reducing injuries and improving staff skills and confidence. Personally, I have been able to use the tools I’ve been taught, which has resulted in good outcomes for both parties. For the staff I teach, they’re more confident that they can handle a situation because they have been given knowledge and tools to do so.

Janice Harvey, Education Supervisor, HCA Healthcare

Crisis Prevention Institute Customer Testimonial

How CPI Makes a Difference for Our Staff and Patients

By providing a safer environment, we see a decrease in using restraints, which results in a decrease in liability for the organization.

Lorraine Caradonna, Therapist, HCA Healthcare

Crisis Prevention Institute Customer Satisfaction Rating

CPI Teaches Non-Violence and Non-Coercion

A security professional in a Fortune 500 health care company recommends Crisis Prevention Institute because:

It teaches employees how to de-escalate a situation without using force.

Crisis Prevention Institute Customer Testimonial

Prevention and Teamwork

Our staff performs as a well-organized team when using the CPI techniques.

Therapist, Fortune 500 Health Care Company

Crisis Prevention Institute Customer Testimonial

Staff Has More Confidence to Defuse Situations

CPI has provided confidence in staff who are directly involved with potentially violent and escalating situations. They’re better able to approach and defuse situations.

Davette Hayes, Mental Health Technician, HCA Healthcare

Crisis Prevention Institute Customer Testimonial

Tools to Prevent Physical Violence

Staff has reported many incidents where their use of CPI’s de-escalation techniques served to manage situations before a physical encounter could arise.

Nurse Educator, Fortune 500 Health Care Company

Crisis Prevention Institute Customer Testimonial

CPI Helps Build Teamwork Among Departments

I teach CPI for a hospital system of six locations. With CPI, we’ve improved department teamwork and safety.

Chris Dafler, Professional Trainer, Mission Health, Inc.

Crisis Prevention Institute Customer Fact

ROI With CPI in Colorado’s Academy District 20

This district achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing staff turnover
  • Reducing liability
  • Improving staff skills and confidence

Crisis Prevention Institute Customer Fact

Best Practices in Dementia Care

With Dementia Care Specialists training, the Waco VA Medical Center has improved their dementia care practices by over 75%.

Crisis Prevention Institute Customer Statistic

98% of Dementia Care Specialists customers agree:

DCS has improved their staff’s skills in promoting positive behavioral responses with clients.

98%

Crisis Prevention Institute Customer Satisfaction Rating

The Value of Training in Missouri Schools

Reta House, an administrator for the Missouri Department of Elementary and Secondary Education, recommends the Crisis Prevention Institute because:

CPI training is very thorough and practical. It has improved staff de-escalation skills, improved overall safety, and has become ingrained in our training. It has also led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)

Crisis Prevention Institute Customer Fact

The ROI on CPI in Missouri Schools

The Missouri Department of Elementary and Secondary Education has achieved return on investment with CPI by:

  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing liability
  • Improving staff skills and confidence

Crisis Prevention Institute Customer Testimonial

Keeping Missouri Schools Safe

CPI gives us techniques and strategies to use when dealing with behavior outbursts without getting students or staff members injured if redirection or de-escalation attempts do not work. We do everything in our power to redirect or de-escalate but there may be times these attempts do not work and a severely disabled student may have a major outburst(s). If this should occur, we have the training and skills to appropriately handle the situation while keeping everyone safe.

Reta House, Administrator, Missouri Department of Elementary and Secondary Education

Crisis Prevention Institute Customer Fact

Reducing Restraint Use in Missouri Schools

The Missouri Department of Elementary and Secondary Education decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.

Crisis Prevention Institute Customer Testimonial

Light Bulbs Go Off When Staff Learn the Skills

I see light bulbs go off when we do the training and I have personally had staff come back to me and tell me about experiences of what they did, how they used the techniques with confrontational people, and how they see great reductions in stressful situations.

Kimberly Mattingly, Nurse Educator, HCA Healthcare

Crisis Prevention Institute Customer Testimonial

For our security department, CPI is a part of everything we do, especially as our hospital ED and in-patient census continue to increase and more acute behavioral issues present themselves. It has been a long journey to get the clinical staff to recognize the values of de-escalation training in staff confidence and safety. We are there now and the healthcare system is embracing, and paying for, more training.

Security Professional, Large Enterprise Security Company

Crisis Prevention Institute Customer Satisfaction Rating

98%: Verbal Intervention Is Enough to Calm

Suzy Heine, an Administrator at Epworth Village, recommends Crisis Prevention Institute because:

This training has changed the way our agency functions with youths’ behaviors. In years past, potentially harmful restraints and seclusion rooms were used. Now, due to the training, 98% of the time verbal de-escalation tactics are enough to calm the youth.

Crisis Prevention Institute Customer Satisfaction Rating

The Financial Value of Training

Catherine Gordon, an HR Director at David Suzuki Foundation, recommends Crisis Prevention Institute training because:

CPI training is a financially viable way to provide extensive training to our entire organization, which is crucial for a nonprofit.

Crisis Prevention Institute Customer Testimonial

Skills for Handling Universal Problems

CPI has given us a common language to address interactions and situations that affect us all.

Maxine Wilson, Education, Training, and Development Professional, New York City Early Intervention Program

Crisis Prevention Institute Customer Testimonial

Avoiding Punitive and Coercive Practices

CPI programs provide positive ways to deal with difficult situations, especially for us as an agency that avoids the use of punitive / coercive methods for safety and behavior compliance.

Casey Carraher, Education, Training, and Development Professional, Little City Foundation

Crisis Prevention Institute Customer Satisfaction Rating

Imperative for Working With the Public

Kathy Bach, member of Library Staff at the Public Library of Cincinnati, recommends Crisis Prevention Institute because:

This training provides solid steps for defusing potentially volatile situations. Staff asks for this type of training and it is really imperative for anyone who works with the public.

Crisis Prevention Institute Customer Satisfaction Rating

From a Law Enforcement Perspective

Leon Sugg, a Security Coordinator at Pioneer Library System, recommends Crisis Prevention Institute because:

After working in law enforcement for 25 years, this training helped me be more compassionate in dealing with the public.

Crisis Prevention Institute Customer Satisfaction Rating

Training to Protect Kids & Adults

Licensed Professional Counselor Dr. Terri V. Jenkins recommends Crisis Prevention Institute because:

CPI training not only protects children in a safe way, it protects adults as well, especially from a legal standpoint.




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