Calabrio ONE Customer Review
5/5 Stars
We use both WFM and QM features. We run schedules and forecasts for 7 different call centers across 3 time zones.
Yes. They have shown a great deal of innovation, forward thinking, and they really care about what the end user experiences and expects. They take all that feedback and put it into production for future versions. This is really a great way to stay ahead of the pack and, in my opinion, that shows that they really care about their customers.
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