TechValidate Research on Calabrio ONE

TechValidate Customer Research Library / Calabrio ONE / TechFacts /

Calabrio ONE Customer Statistic

Agents Gain Scheduling Flexibility Using Calabrio WFM Over NICE

80% of those surveyed agree that their agents have more flexibility in their schedule since switching to Calabrio WFM from NICE, resulting to higher rates of happiness.

Source: TechValidate survey of 74 users of Calabrio ONE
Validated
  Published: May. 9, 2023   TVID: 2E4-9AC-C8C




About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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