TechValidate Research on Frost & Sullivan Customer Contact West Events

179 TechFacts – Page 1 of 6


Frost & Sullivan Customer Testimonial

At this Frost & Sullivan Executive MindXchange, I’ve been inspired by:

The energy & employee focus of all attendees. The future of the industry is in great hands!

Luanne Monte, Director, Glass America LLC

Frost & Sullivan Customer Statistic

ONLY ATTEND 1 EVENT A YEAR? MAKE SURE IT’S AN EXECUTIVE MINDXCHANGE!

88% of surveyed participants would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.

Frost & Sullivan Customer Fact

Driving a Return on Relationships (RoR)

Altaresources.com generated a return that is 5 times the investment.

Frost & Sullivan Customer Statistic

100% of surveyed sponsors would recommend sponsorship of the Frost & Sullivan Customer Contact Executive MindXchange to a peer.

100%

Frost & Sullivan Customer Statistic

You Get What You Pay For…

100% of surveyed IT organizations ability to generate a ROI is 2 times or more likely at the Frost & Sullivan MindXchange vs other events.

100%

Frost & Sullivan Customer Statistic

STRONGLY RECOMMENDED (100% “recommend”)

91% of surveyed organizations would strongly recommend this event to their colleagues and/or peers.

91%

Frost & Sullivan Customer Statistic

How Many Should We Send?

91% of surveyed organizations recommend sending 2 or more team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.

91%

Frost & Sullivan Customer Testimonial

Frost & Sullivan not only facilitates extensive opportunities for thought leaders to exchange potent ideas, but also has the uncanny knack of getting appropriate interest matches together for extended, long-term relationship building.

Nina Brown, Vice President, DATAMARK Inc

Frost & Sullivan Customer Testimonial

Inspired by…

The amount of knowledge in one place

Sandi Baysinger, Manager, Brown Shoe Company, Inc.

Frost & Sullivan Customer Statistic

Building Professional and Personal Relationships One Handshake at a Time!

88% of surveyed organizations find that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to increased networking & relationship building.

88%

Frost & Sullivan Customer Testimonial

Biggest Surprise

Thought leaders sharing their real-world experiences.

Director, Medium Enterprise Consumer Products Company

Frost & Sullivan Customer Testimonial

Content Options Galore!

There was a lot of information to choose from so you are not pushed into just one direction and I was able to see real life practices put into play by listening to the speakers. This was very relatable.

Sandi Baysinger, Manager, Brown Shoe Company, Inc.

Frost & Sullivan Customer Statistic

Get Your Networking Engines Revving!

88% of surveyed IT organizations find that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to increased networking & relationship building.

88%

Frost & Sullivan Customer Testimonial

Everyone is Part of the Process

I’ve been inspired by the passion the members, presenters have within their delivery and in turn, this clearly leads to ensuring that the crowd actually feels like participating and engage in the process.

Sylvain Jette, Assistant Vice President, geotab.com

Frost & Sullivan Customer Testimonial

Full Spectrum

Table interactions and one-on-one networking with other participants and even vendors are how I get my best material.

Wendy Welser, Director, Veolia North American

Frost & Sullivan Customer Fact

Highly Recommended!

A medium enterprise retail company would very strongly recommend this event to their colleagues and/or peers.

Frost & Sullivan Customer Testimonial

Consistent Results

I always come home with 1-2 solutions that I can implement into my contact center to make us more successful.

Manager, Large Enterprise Health Care Company

Frost & Sullivan Customer Testimonial

Quality Connections

The value is in the relationships that you build based around common challenges. Everyone can relate and contribute.

Director, Medium Enterprise Consumer Products Company

Frost & Sullivan Customer Testimonial

The Top Reason for Sending More than One Attendee

We had 3 employees attend the conference and were able to divide and gather a lot of great material. We’re excited to start using some of the things we learned.

Supervisor, Large Enterprise Consumer Services Company

Frost & Sullivan Customer Fact

Highly Recommended!

A large enterprise insurance company would very strongly recommend this event to their colleagues and/or peers.

Frost & Sullivan Customer Testimonial

What Inspires You?

The many similar challenges we all have, and the ability to talk about real solutions.

Vice President, Large Enterprise Health Care Company

Frost & Sullivan Customer Testimonial

Remarkable Benchmarking

Through my attendance, I have been able to gather pertinent information for new products for consideration back to my organization. Been able to evaluate where our business is compared to others in the market and share best implementation practices, lessons learned, etc.

Regan Heckethorn, Vice President, Allegiant Travel Company

Frost & Sullivan Customer Testimonial

Fostering a Growth Mindset Environment

The Frost & Sullivan Executive MindXchange fostered a growth mindset environment. I was exposed to unique perspectives from companies large and small across various industries

Manager, Global 500 Computer Software Company

Frost & Sullivan Customer Testimonial

Frostie’s Rule

I am inspired by many of the speakers but I think the Frosties deserve the BRAVO. They are great at coordinating the entire event and making it great for everyone. They do not miss a beat!

Paula Winget, Director, Nationwide Mutual Insurance Company, Nationwide Financial

Frost & Sullivan Customer Testimonial

Best Contact Center Event in the Industry!

My overall experience is that Frost and Sullivan provides the best implemented delivery for an event which helps in producing connections, excellent feedback, insights and knowledge.

Sylvain Jette, Assistant Vice President, geotab.com

Frost & Sullivan Customer Testimonial

Immediately Actionable Takeaways

The event is very unique in that it builds in networking, deep interaction and deep learning within every session. I’ve already used some of the things I learned, including journey mapping, approach to AI and CRM tips.

Vice President, Large Enterprise Health Care Company

Frost & Sullivan Customer Testimonial

Inclusive Collaboration for Best Practices

I have several key takeaways that were discussed in the panel and other sessions – most are not something the presenters discussed but because of the discussion, participants spoke up and shared best practices.

April Sealy, Vice President, Elevate Credit Service LLC

Frost & Sullivan Customer Testimonial

Inspirational Exchange

How open others are to share their ideas and challenges to come up with a solution.

Manager, Small Business Health Care Company

Frost & Sullivan Customer Fact

Building Relationships One Conversation at a Time!

A Global 500 computer software company generated 15 real business and personal relationships at the Frost & Sullivan Executive MindXchange.

Frost & Sullivan Customer Testimonial

Transparency is Inspiring

The transparent sharing of actual experiences and challenges from companies with real experience.

Vice President, Large Enterprise Computer Hardware Company




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