TechValidate Research on Frost & Sullivan Customer Contact West Events

179 TechFacts – Page 3 of 6


Frost & Sullivan Customer Satisfaction Rating

Ten out of Ten for the Executive MindXchange!

A Director at a large enterprise consumer services company would be very likely to recommend Frost & Sullivan for this reason:

Great content, great size, great people.

Frost & Sullivan Customer Testimonial

Collaborating with Peers

Being able to share my own experiences and meeting new friends as well as reconnecting with old.

Manager, Large Enterprise Consumer Services Company

Frost & Sullivan Customer Testimonial

Powerful & Inspiring Speaker Lineup!

Amazing speakers, great presentations, very collaborative.

Vice President, Medium Enterprise Computer Services Company

Frost & Sullivan Customer Testimonial

The MindXchange Model in a Nutshell!

The value that I see in this event is to bring other leaders together that can help brainstorm problem solutions with their real-world experience. This allows me to implement the ideas in my business with some certainty of the outcomes.

Angelo Arezzi, Senior Director, Project and Workforce Management, Web.com

Frost & Sullivan Executive MindXchange Customer Statistic

Returns that will Make You Smile

60% of our surveyed sponsors generated returns that were 5 times or more their investment.

60%

Frost & Sullivan Executive MindXchange Customer Statistic

A Format that is Both Unique & Purposeful

83% of surveyed sponsors cite an environment that fosters relationship building as a reason for the Frost & Sullivan Executive MindXchange being unique and valuable.

83%

Frost & Sullivan Executive MindXchange Customer Statistic

100% of surveyed sponsors generated 5 or more relationships with decision makers as a result of sponsoring Customer Contact West: A Frost & Sullivan Executive MindXchange.

100%

Frost & Sullivan Executive MindXchange Customer Statistic

Real Business Begins with Real Connections – We Help Make Those Happen!

83% of surveyed sponsors cite an environment that fosters relationship building as a reason for the Frost & Sullivan Executive MindXchange being unique and valuable.

83%

Frost & Sullivan Executive MindXchange Customer Statistic

We Deliver the Decision Makers!

100% of surveyed sponsors generated 5 or more relationships with decision makers as a result of the Frost & Sullivan Executive MindXchange.

100%

Frost & Sullivan Executive MindXchange Customer Testimonial

Best of Both Worlds

Networking with both solution providers and peers!

Manager, Large Enterprise Health Care Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Instant Application

I made connections and learned capabilities I applied that same week.

Director, Global 500 Computer Software Company

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

Best Way to Stay Fresh & Updated on Current Trends – Attend an Executive MindXchange!

Justin Borah, a VP GMS Support Ops at TechStyle, would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

The event is very powerful for networking and staying on top of the latest within the space.

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

A Truly Unique Format!

An Analyst at an educational institution would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

I think Frost & Sullivan does an excellent job combining participant relationship-building (small enough group size, the right number of days) with event content. Not easy to get this balance right.

Frost & Sullivan Executive MindXchange Customer Testimonial

Top Retailer Cites Excellent Experience

The attendees were knowledgeable, attentive, ambitious and follow-through on the commitment to contact me after the event.

Bruce Pullens, Director, Lane Bryant

Frost & Sullivan Executive MindXchange Customer Testimonial

Experiences You Can’t Find Anywhere Else!

Hearing top U.S. firms’ customer service challenges and solutions. Being exposed to the best in class customer interface software/technology companies.

Supervisor, Large Enterprise Environmental Services & Equipment Company

Frost & Sullivan Executive MindXchange Customer Testimonial

A Classic Never Goes Out of Style!

Great networking and best practices.

Roger Chang, Director, Zuora

Frost & Sullivan Executive MindXchange Customer Statistic

Content that Matters!

93% of surveyed participants evaluate the content as some of the most important factors when deciding on an event.

93%

Frost & Sullivan Executive MindXchange Customer Testimonial

Building a Foundation for Success

With the networking formed at CCW, I can leverage best practices from operations leaders and best in class service providers to help form my organizations Omni Channel CX.

Amanda Wash, Director, Axcess Financial Services

Frost & Sullivan Executive MindXchange Customer Testimonial

Connections for Life!

The content of this event is extremely relevant, speakers are knowledgeable and solution providers are not pushy. F&S also makes it super fun. I’ve already connected with new peers post-event and have also met with solution providers to discuss ways they can assist in making a meaningful difference in our customer experience.

Director, Large Enterprise Retail Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Fresh Perspective Benefits

The diversity of companies represented at the conference (industry and size) was thought-provoking as to how to approach specific topics within my own company from a different perspective.

Alison Mendez, Manager, WelldyneRx

Frost & Sullivan Executive MindXchange Customer Statistic

The Best in the Business!

76% of surveyed participants would strongly recommend this event to their colleagues and/or peers.

Frost & Sullivan Executive MindXchange Customer Testimonial

Insightful and Diverse

The MindXchange was insightful; met people who had just started up a contact center and others with centers as small and new as mine. It was informative to learn from their mistakes and what has worked/hasn’t worked.

Marisela Cortes, Supervisor, Texas Mutual Insurance Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Action Items and Take-Aways That Can Be Applied Immediately!

Relevant, timely best practices for situations currently faced, benchmarking, even the homework I brought back to the office has been pertinent to issues we are facing today in our call center. I came away from the event with some KPIs and best practices which I have already started using in our business environment.

Bethany Tod, Vice President, LMG Holdings

Frost & Sullivan Executive MindXchange Customer Testimonial

Achieve Solutions on Key Issues

The interactive sessions and best practices brought new ideas and solutions to some challenges experienced in our day to day tasks.

Manager, Medium Enterprise Hospitality Company

Frost & Sullivan Executive MindXchange Customer Testimonial

Insights on Technology and the Client Experience

I learned how new technology was being used to reduce cost and improve the experience for our clients.

Magali L.M. Axson, Vice President of Client Services, Automatic Data Processing

Frost & Sullivan Executive MindXchange Customer Testimonial

Benchmarking at it’s Best

Two elements that I have taken advantage of: 1) ensuring that we are keeping pace with industry trends. 2) Inspecting new products and service providers. In particular, the featured demos held in the exhibition room during breaks is something I had not seen at other Events.

Director, Fortune 500 Financial Services Company

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

All of the Good Stuff Rolled into One Event!

A Vice President at a large enterprise retail company would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

I like the size of the event and the variety of presentations, interactions and networking opportunities.

Frost & Sullivan Executive MindXchange Customer Satisfaction Rating

Best Event!

Amanda Wash, a Director at Axcess Financial Services, Inc., would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:

Best event I’ve attended for networking and hands on interactive sessions with great takeaways.

Frost & Sullivan Executive MindXchange Customer Testimonial

The Most Timely and Critical Issues Explored!

The presentations and interaction with speakers and other participants are always on topic and are always relevant to what is going on the customer contact and experience space. I learn a great deal about what other companies are doing to improve their operations and also develop some great relationships with my peers in the industry.

Matt Beckwith, Director, Clark Pest Control

Frost & Sullivan Executive MindXchange Customer Testimonial

Real time, Real issues!

Real time issues, real time solutions by experts and senior leaders. A great place to find solution providers if looking.

Brett Burns, Director, Ancestry.com




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