Frost & Sullivan Executive MindXchange Customer Testimonial
The ability to network and make genuine connections brings value in. I feel confident [that] I could reach out to anyone I met to talk about a topic after the event and [I] would reciprocate for anyone that were to contact me.
— Kris Jackson, Vice President, University of Phoenix
Frost & Sullivan Executive MindXchange Customer Testimonial
This is a great opportunity to learn best practices from seasoned contact center and customer experience people. The short presentations from the vendors is a great way to learn about all the new and exciting technology that is out there, without there being any pressure to buy. There are excellent networking opportunities and ways to interact with peers in the industry. I have been to several Frost & Sullivan events and I ALWAYS come back to work energized with many different ideas to try to better my contact center and teams.
— Heidi Ralphs, Vice President, Pleasant Holidays
Frost & Sullivan Executive MindXchange Customer Satisfaction Rating
James Kern, a Director at Big Lots, would be very likely to recommend Frost & Sullivan Executive MindXchange for this reason:
One of the best and most informative events I have attended. The people were great, topics relevant, and the venue was awesome!
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Frost & Sullivan Executive MindXchange?”
Frost & Sullivan Executive MindXchange Customer Testimonial
The style and set-up of the event allowed me to network with peers and higher level positions to find best practices and takeaways that were actionable and relevant.
— Chelsie McLaughlin, Manager, Choice Hotels International
Frost & Sullivan Executive MindXchange Customer Testimonial
The sessions that I attended and the one on one conversations will allow me to apply the information that I learned right away.
— Vice President, Medium Enterprise Banking Company
Frost & Sullivan Executive MindXchange Customer Testimonial
I walked away from the Frost & Sullivan event with actionable intel from people in the same industry facing similar challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.
— Vice President, Large Enterprise Insurance Company
Frost & Sullivan Executive MindXchange Customer Testimonial
Excellent return with Frost & Sullivan Executive MindXchange – putting action items in place the day I returned. I will have monthly check in’s with people I networked with to learn and share.
— Director, Fortune 500 Insurance Company
Frost & Sullivan Executive MindXchange Customer Testimonial
The program content was very relevant and provided me with insight and takeaways on best practices. The networking opportunities were extremely valuable and the connections I made will prove beneficial for years to come.
— Director, Medium Enterprise Banking Company
Frost & Sullivan Executive MindXchange Customer Testimonial
The notes from all of the sessions is a huge benefit. This allows me to share the data and information with my whole team.
— Fred Daum, Director, PSEG Long Island
Frost & Sullivan Executive MindXchange Customer Testimonial
This event provided a great venue to meet other experienced Executives in our customer experience world and allowed us the time to interact to create connections. The vendors were very low pressure and offered some great insight into the future of what customer experience will be.
— John Walburn, Vice President, Fidelity Communications
Frost & Sullivan Executive MindXchange Customer Testimonial
Attending the Executive MindXchange allows me to keep current on changes within the industry in terms of best practices, software and customer channels. The networking opportunities allow me the chance to interact with my peers, share common issues and solutions and broaden my contact group. In the past, I have turned to this group for solutions to issues and they have responded positively, and I would not hesitate to do the same for someone else.
— Philip Bennett, Manager, Empire Today
Royal Caribbean Cruises finds that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to increased networking and relationship building, a forum which allows them to get real solutions for their business challenges, and more value overall.
Jeremy Hall from Bailey Sales Co. recommends the Customer Contact West: A Frost & Sullivan Executive MindXchange.
The ‘con-conference’ was a great way to meet like-minded people. We were able to share ideas, counters, and best practice cases with each other. I was able to bring that information back with me to my managers and employees.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Frost & Sullivan Executive MindXchange?”
The hands on, interactive sessions were great, providing practical experience I can immediately put into practice. The strategy presentations by practitioners were insightful.
— Carol Buehrens, Customer Experience Strategist, ICW Group
We are a recognized vendor now, attracting attention from a number of decision makers and seeing the return from being a consistent contributor. We highly value the partnership with Frost & Sullivan and the expertise they bring to the call center industry.
— Steve Prodger, Senior Vice President, SmartAction
The value we derive from the Executive MindXchange is felt in many areas. The benefit of the brand awareness we obtain as a result of attending, speaking, and collaborating at the event. The relationships we develop, some result in prompt engagements while others are nurtured and evolve to thought provoking industry partnerships.
— Vice President, Small Business Professional Services Company
Being one of the youngest sponsors at the event, I was able to have meaningful conversations with decision makers way ‘above my pay grade,’ so to speak. However, I was treated with respect, and my opinions were valued by everyone I met, which led to some awesome conversations and connections. The environment of the Executive MindXchange is paramount to that attitude of open-mindedness from participants.
— Business Professional, Medium Enterprise Computer Software Company
As a vendor, Frost & Sullivan provides the unique opportunity for us to develop meaningful relationships with our peers and key decision makers with the firms that we can help transform their business.
— Director, Medium Enterprise Computer Software Company
