Original Research on Frost & Sullivan Customer Contact West Events

Frost & Sullivan Customer Research

READ ALL ABOUT IT…Frost & Sullivan’s Executive MindXchange is the BEST CUSTOMER CONTACT EVENT in the industry!

If you could go to only one external event a year, would you choose to attend the Frost & Sullivan Executive MindXchange?

Yes: 82%

No: 18%

Case Study: Apollo Group, Inc.

Introduction

This case study of Apollo Group, Inc. is based on a October 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.

Challenges

Problems that plague today’s “traditional” trade show and conference include:
- Content does not stay on point and speakers are not qualified to present on topic
- Presentations produce too few action items and takeaways – too theoretical
- Networking is limited & activities are dull and relationships are difficult to develop due to transient audience
- Aggressive sales tactics by sponsoring & exhibiting companies

Use Case

Rates the networking as outstanding at the Frost & Sullivan Executive MindXchange.
Recommends sending 3 team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.

Results

Reported that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to the following benefits:
- Increased networking & relationship building
- More value overall
Generated 15 real business and personal relationships at the Frost & Sullivan Executive MindXchange.
Rates the content received at the Frost & Sullivan Executive MindXchange as very timely and relevant.
Would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.
Would strongly recommend this event to their colleagues and/or peers.

Frost & Sullivan Customer Statistic

If You Could Pick Only One!

80% of surveyed organizations would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.

80%

Participant Case Study: Blue Cross And Blue Shield Of North Carolina

Introduction

This case study of Blue Cross and Blue Shield of North Carolina is based on a October 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.

“I was able to interact with other professionals that are facing or have faced the same challenges my organization faces. I was able to mine best practices and examine solutions that will assist. Excellent participants, presenters and sponsors.”

Challenges

Problems that plague today’s “traditional” trade show and conference include:
- Presentations produce too few action items and takeaways – too theoretical
- Aggressive sales tactics by sponsoring & exhibiting companies
- Lack of community amongst event participants
- The audience is too junior

Use Case

Rates the networking as outstanding at the Frost & Sullivan Executive MindXchange.
Recommends sending 2 team members to the Frost & Sullivan Executive MindXchange based on the amount of networking opportunities and range of content being delivered.
Is more likely to inquire about future services if a solution provider sponsored the Frost & Sullivan Executive MindXchange.

Results

Reported that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to the following benefits:
- Access to best practices
- Increased networking & relationship building
- A forum which allows me to get real solutions to my business challenges
- More value overall
Generated 10 real business and personal relationships at the Frost & Sullivan Executive MindXchange.
Rates the content received at the Frost & Sullivan Executive MindXchange as very timely and relevant.
Would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.
Would very strongly recommend this event to their colleagues and/or peers.

Networking Networking Networking

85% of surveyed participants generated 5 or more real business and personal relationships at the Frost & Sullivan Executive MindXchange.

An Arsenal of Thought-Provoking Ideas, Best Practices, Processes, Methodology, and Tools!

How would you rate the value of the content you received at the Frost & Sullivan Executive MindXchange?

Very timely and relevant: 36%

Timely and relevant: 58%

Not timely and relevant: 6%

TechValidate Research on Frost & Sullivan Customer Contact West Events

These pages present data that TechValidate has sourced via direct research with verified customers and users of Frost & Sullivan Customer Contact West Events. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

READ ALL ABOUT IT…Frost & Sullivan’s Executive MindXchange is the BEST CUSTOMER CONTACT EVENT in the industry!

Case Study: Apollo Group, Inc.

Introduction

Challenges

Use Case

Results

Organization Profile

About Frost & Sullivan Executive MindXchange

If You Could Pick Only One!

Participant Case Study: Blue Cross And Blue Shield Of North Carolina

Introduction

Challenges

Use Case

Results

Company Profile

About Frost & Sullivan Executive MindXchange

Networking Networking Networking

An Arsenal of Thought-Provoking Ideas, Best Practices, Processes, Methodology, and Tools!

More to Explore