TechValidate Research on Frost & Sullivan Customer Contact West Events

22 Charts


Frost & Sullivan Customer Research

The Difference is Real. The Executive MindXchange Sponsorship In Your Words…

What makes the Frost & Sullivan Executive MindXchange so unique and valuable in comparison to other events your company sponsors?

Positioning of vendors as peers
78%
An environment that fosters relationship building
67%
Nonstop networking
44%
The ratio of decision makers in attendance
33%
Access & time to meet with true decision makers
33%

Frost & Sullivan Customer Research

READ ALL ABOUT IT…Frost & Sullivan’s Executive MindXchange is the BEST CUSTOMER CONTACT EVENT in the industry!

If you could go to only one external event a year, would you choose to attend the Frost & Sullivan Executive MindXchange?

Yes: 82%
No: 18%

Frost & Sullivan Executive MindXchange Customer Research

What makes Customer Contact West: A Frost & Sullivan Executive MindXchange so unique and valuable in comparison to other events your company sponsors?

An environment that fosters relationship building
83%
Positioning of vendors as peers
65%
Nonstop networking
43%
Access & Time to Meet with True Decision Makers
35%
The ratio of decision makers in attendance
26%

Frost & Sullivan Executive MindXchange Customer Research

Sponsors of Customer Contact West were asked… “What are the problems that plague today’s “traditional” trade show and/or conference?”

Lack of true decision makers in attendance
83%
Networking is limited & activities are dull, resulting in lack of touch points with participants
75%
Content and presentations are inconsistent and a one-way push from the podium
58%
Transient audience drives few relationships
58%
Lack of ROI
54%
More a PR opportunity vs demand generation vehicle
33%
Too much competition
33%
Poor communication & customer service by organizers
8%

Frost & Sullivan Executive MindXchange Customer Research

NOTHING COMPARES….IT’S SIMPLY THE BEST!

Would you agree with the statement: “Frost & Sullivan’s Executive MindXchange is the best sponsorship investment in the market”?

Yes: 80%
No: 20%

Frost & Sullivan Executive MindXchange Customer Research

Strong Recomendations on Frost & Sullivan Executive MindXchange Sponsorship

Would you recommend sponsorship of this event to your peers?

Very strongly recommend: 50%
Strongly recommend: 27%
Recommend: 23%
Do not recommend: 0%

Return Pending: It’s Not If, It’s How Much?

As a past sponsor, my company has generated a return that is ___ times the investment:

50: 11%
10: 44%
2: 44%

What are your pain points when attending Industry events

What are the problems that plague today’s “traditional” trade show and/or conference?

Bait & Switch: Content does not stay on point and speakers are not qualified to present on topic
25%
Content is a one-way push from the podium with little interaction or Q&A
48%
Presentations produce too few action items and takeaways - too theoretical
55%
Networking is limited & activities are dull and relationships are difficult to develop due to transient audience
30%
Aggressive sales tactics by sponsoring & exhibiting companies
65%
Lack of community amongst event participants
20%
Poor communication & customer service by organizers
23%
Audience is too junior
35%

Taking Back Real Relationships, in Real Time

How many real business and personal relationships were you able to generate at the Frost & Sullivan Executive MindXchange?

20: 2%
15: 2%
10: 29%
5: 51%
0: 5%
Other: 10%

What to gain from attending a Frost & Sullivan Customer Contact MindXchange?

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Access to best practices
62%
Increased networking & relationship building
77%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

93% Participants Agree! Timely & Relevant Content

How would you rate the value of the content you received at the Frost & Sullivan Executive MindXchange?

Very timely and relevant: 33%
Timely and relevant: 60%
Not timely and relevant: 8%

What does more collaboration lead to?

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Increased networking & relationship building
77%
Access to best practices
62%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

Collaboration is Key!

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Increased networking & relationship building
77%
Access to best practices
62%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

What will you walk away with?

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Increased networking & relationship building
77%
Access to best practices
62%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

Team Participation Benefits the Most at a Frost & Sullivan MindXchange

Based on the amount of networking opportunities and range of content being delivered at the Frost & Sullivan Executive MindXchange, I would recommend companies send ____ team member(s).

2: 41%
3: 41%
1: 10%
4: 7%

Exceptional Networking Opportunity – 100% Approved!

How would you rate the networking at the Frost & Sullivan Executive MindXchange?

Very good: 49%
Outstanding: 29%
Good: 22%
Poor: 0%

The Top Reasons Why You and Your Company Should Attend a Frost & Sullivan MindXchange

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Increased networking & relationship building
77%
Access to best practices
62%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

The Top Reasons Why You and Your Company Should Attend a Frost & Sullivan MindXchange

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to:

Increased networking & relationship building
77%
Access to best practices
62%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

No other event will give you this many guaranteed takeaways

How would you rate the value of the content you received at the Frost & Sullivan Executive MindXchange?

Very timely and relevant
33%
Timely and relevant
60%
Not timely and relevant
8%

Build Relationships and Increase Networking Opportunities at a Frost & Sullivan MindXChang

The unique interactive structure of a Frost & Sullivan Executive MindXchange leads to Increased networking & relationship building according to 77% of participants!

Access to best practices
62%
Increased networking & relationship building
77%
A forum which allows me to get real solutions to my business challenges
46%
More value overall
46%

Frost & Sullivan Executive MindXchange – The place to network with industry peers

How many real business and personal relationships were you able to generate at the Frost & Sullivan Executive MindXchange?

20: 2%
15: 2%
10: 29%
5: 51%
Other: 10%

An Arsenal of Thought-Provoking Ideas, Best Practices, Processes, Methodology, and Tools!

How would you rate the value of the content you received at the Frost & Sullivan Executive MindXchange?

Very timely and relevant: 36%
Timely and relevant: 58%
Not timely and relevant: 6%



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