TechValidate Research on Syniverse

9 Case Studies


Syniverse Case Study

Panhandle Telephone Co-op

Introduction

This case study of Panhandle Telephone Coop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“I have worked with Syniverse for a many years, and built good relationships with employees at the Tampa office.”

“Syniverse has always worked well with me providing quick solutions to various issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • I have always been with Syniverse in my time here.
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Intelligence about interoperability with other operators
    • Readiness for VoLTE roaming
    • Customer service web portal availability
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Created additional revenue streams
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: better
    • dedicated & responsive customer support: significantly better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: best in class

Syniverse Case Study

Vodacom Congo

Introduction

This case study of Vodacom Congo is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Excellent customer support and value returned for the price.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Comfone
    • Vodafone Carrier Services
    • EDCH
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Group decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: best in class
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: significantly better

Syniverse Case Study

Telesur

Introduction

This case study of Telesur is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is must in the world of roaming!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • We are with Syniverse for most of our services from the start of roaming – that’s almost 18 years!

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Price point compared to offered features/services
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: better
    • dedicated & responsive customer support: better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: better

Syniverse Case Study

Cellular One of NE Arizona

Introduction

This case study of Cellular One Of NE Arizona is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“I have appreciated the extensive quality and support that I have received on an ongoing basis from Syniverse. This has been especially important in this current global economy with the challenges of keeping up to date with the fast moving technological advances and managing profitability at the same time.”

“A small company cannot always obtain the necessary training in a timely fashion to keep ahead of the curve, but Syniverse has always tried to assist with their personnel having various expertise and backgrounds.”

“In my 20+ years of dealing with Syniverse, I have found the employees extremely helpful with finding solutions to complex technical issues. "

“We have never looked to use another vendor, as we find total satisfaction with Syniverse.”

Challenges

Can we remove entirely?

The only responses here were N/A

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment
    • Breadth of capabilities and support
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Improved customer experience
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: best in class
    • value returned for the price: significantly better
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: best in class
    • overall performance & quality: best in class

Syniverse Case Study

KDDI Corporation

Introduction

This case study of KDDI Corporation is based on a September 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Reliable.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • IBasis
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • LTE roaming service reach
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: significantly better
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: significantly better
    • Overall performance & quality: better

Syniverse Case Study

M3 Technologies Pakistan

Introduction

This case study of M3 Technologies Pakistan is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is an amazing company and we have been working with them since 2011. We believe we do better together. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Infobip
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Untimely support/poor customer experience

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Created additional revenue streams
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: better
    • Value returned for the price: not better
    • Dedicated & responsive customer support: better
    • Technology innovation in the marketplace: not better
    • Overall performance & quality: significantly better

Syniverse Case Study

SMS Hyperloop

Introduction

This case study of SMS Hyperloop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • SAP
    • Twilio
    • OpenMarket
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Low/no ROI for the investment

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Improved return on software/solution investment
    • Improved customer experience
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 0-5 months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: significantly better
    • Technology innovation in the marketplace: better
    • Overall performance & quality: significantly better

Syniverse Case Study

Asia World Technology

Introduction

This case study of Asia World Technology is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • OpenMarket
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Untimely support/poor customer experience

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
  • They saw a return on their investment in Syniverse in 0-5 months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: significantly better
    • Dedicated & responsive customer support: significantly better
    • Technology innovation in the marketplace: significantly better
    • Overall performance & quality: significantly better

Syniverse Case Study

WiOffer

Introduction

This case study of WiOffer is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse has been highly attentive to our needs and works in alignment with our long term goals. Our sales rep is outstanding and knowledgeable and tech support is great as well "

“I chose Syniverse because of its overall expertise. Other vendors were too cursory in their offerings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • I researched Syniverse before making the decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
    • Improved customer experience
    • Understanding of our business and long term industry goals
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: best in class
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: best in class
    • Overall performance & quality: best in class



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