Syniverse M3 Technologies Pakistan

Syniverse Case Study

M3 Technologies Pakistan

This case study of M3 Technologies Pakistan is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is an amazing company and we have been working with them since 2011. We believe we do better together. "

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- Infobip
- Twilio
The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
- Untimely support/poor customer experience

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Integration with organizational tools currently being used

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Created additional revenue streams
They agree with the following statements about Syniverse:
- “Syniverse offers better value for the services offered compared to competitive solutions.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Relationship & communication with the Sales Rep
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- Breadth of capabilities & integrations: better
- Value returned for the price: not better
- Dedicated & responsive customer support: better
- Technology innovation in the marketplace: not better
- Overall performance & quality: significantly better