Syniverse KDDI Corporation

Syniverse Case Study

KDDI Corporation

This case study of KDDI Corporation is based on a September 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Reliable.”

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- IBasis
The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
- LTE roaming service reach
- Quality of service, classes of service support, SLAs

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation
- Centralized management across a distributed environment

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Proactive versus reactive management [support, consulting, troubleshooting, etc.]
They agree with the following statements about Syniverse:
- “Syniverse’s reach is more widespread than competitors.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Relationship & communication with the Sales Rep
- Larger network enabling greater customer reach
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- Breadth of capabilities & integrations: significantly better
- Value returned for the price: significantly better
- Dedicated & responsive customer support: best in class
- Technology innovation in the marketplace: significantly better
- Overall performance & quality: better