TechValidate Research on Syniverse

Syniverse Case Study



This case study of Telesur is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is must in the world of roaming!”


The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • We are with Syniverse for most of our services from the start of roaming – that’s almost 18 years!

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation


The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Price point compared to offered features/services
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: better
    • dedicated & responsive customer support: better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: better

About This Data

This data was sourced directly from verified users of Syniverse by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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