Telesur

Syniverse Case Study

This case study of Telesur is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is must in the world of roaming!”

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- We are with Syniverse for most of our services from the start of roaming – that’s almost 18 years!

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Improved efficiency of business processes
- Reduced costs
- Proactive versus reactive management [support, consulting, troubleshooting, etc.]
They agree with the following statements about Syniverse:
- “Syniverse offers better value for the services offered compared to competitive solutions.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Price point compared to offered features/services
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- breadth of capabilities & integrations: better
- dedicated & responsive customer support: better
- technology innovation in the marketplace: significantly better
- overall performance & quality: better

TechValidate Research on Syniverse