Syniverse Customer Research
SCG Satisfaction
Please rate your satisfaction with the reliability of Syniverse’s CPaaS Concierge Services (SCG).
| Very Satisfied |
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| Satisfied |
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| Somewhat Satisfied |
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| Neutral |
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Syniverse Customer Research
How would you rate Syniverse in the following areas?
| Excellent | Very Good | Good | Fair | Poor | |
|---|---|---|---|---|---|
| Value of Products and Services versus Cost |
12% |
39% |
34% |
10% |
5% |
| Customer Support |
40% |
39% |
17% |
2% |
2% |
| Sales/Account Team |
33% |
41% |
21% |
4% |
1% |
| Implementation Process |
23% |
50% |
23% |
3% |
1% |
| Product/Service Training |
24% |
42% |
25% |
6% |
3% |
Syniverse Customer Research
How would you rate Syniverse in the following areas?
| Excellent | Very Good | Good | Fair | Poor | |
|---|---|---|---|---|---|
| Value of Products and Services versus Cost |
12% |
39% |
34% |
10% |
5% |
| Customer Support |
40% |
39% |
17% |
2% |
2% |
| Sales/Account Team |
32% |
41% |
21% |
5% |
1% |
| Implementation Process |
22% |
51% |
23% |
3% |
1% |
| Product/Service Training |
24% |
42% |
25% |
6% |
3% |
Syniverse Customer Research
What were the most valuable aspects/features of Syniverse in your decision to choose Syniverse over other vendors you evaluated?
| Price point compared to offered features/services |
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| Relationship & communication with the Sales Rep |
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| Integration and compatibility with current technology and tools |
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| Expansive technology features and capabilities |
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| Larger network enabling greater customer reach |
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Syniverse Customer Research
Which of the following statements do you agree with?
| Syniverse offers better value for the services offered compared to competitive solutions. |
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| Syniverse has subject matter expertise beyond what is offered by competitors. |
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| Syniverse’s reach is more widespread than competitors. |
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| Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past. |
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| I would recommend Syniverse because of its superior integration capabilities. |
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Syniverse Customer Research
What benefits have you experienced, or expect to experience, as a result of working with Syniverse?
| Improved efficiency of business processes |
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| Reduced costs |
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| Improved customer experience |
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| Proactive versus reactive management [support, consulting, troubleshooting, etc.] |
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| Additional revenue streams |
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| Improved return on software/solution investment |
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| Other |
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Syniverse Customer Research
What features of Syniverse do you value the most when compared against competitive solutions?
| Performance, scalability, and flexibility of implementation |
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| Breadth of capabilities and support |
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| Centralized management across a distributed environment |
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| Integration with organizational tools currently being used |
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Syniverse Customer Research
What challenges were you experiencing with your previous vendor(s) that prompted you to evaluate Syniverse?
| Quality of service, classes of service support, SLAs |
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| Customer service web portal availability |
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| Network coverage |
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| Intelligence about interoperability with other operators |
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| IPX Network reporting and monitoring |
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| LTE roaming service reach |
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| Readiness for VoLTE roaming |
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| Security of the IPX network |
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